Inconsistency of Reservation/Configuration/DDE Dates

[Ken Boothe]

Just got off the phone with smart usa was told not only is your place on the
list in your dealers area but also in your particular zip code.
Has anyone else ben told this?
I'm in the Dallas dealers area anyone got any idea how many zip codes in the
FtWorth Dallas metroplex?
Ken

[rawlus®]

Originally Posted by Ken Boothe

Just got off the phone with smart usa was told not only is your place on the
list in your dealers area but also in your particular zip code.
Has anyone else ben told this?
I'm in the Dallas dealers area anyone got any idea how many zip codes in the
FtWorth Dallas metroplex?
Ken

i have about three stealerships within a 50 mile radius, one in northshore ma, one in greater boston and one in northern RI. none of their territories overlap, the Ri dealership handles cape cod MA, the other two split responsibilities for northern New England, maine, vt, nh. so, yes, each has a coverage area which relates to specific towns or zip codes. and, each dealerships should be load-balanced with regard to the number of vehicles they get to process on a monthly basis... so, each may be moving approx the same number of vehicles each month, but one may have many more assigned reservations than another.

does that make sense?

[Big Panda]

Originally Posted by rawlus®

i have about three stealerships .......

.............................

[sammiam]

I too found that there is a HUGE discrepancy in DDE's looking like it is geographically related. Folks who had made their reservations weeks before mine, had already gotten their DDE and made the final configurations. I never could get SmartCar to give me a DDE nor tell me why the huge discrepancy. This eventually caused me to cancel my reservation.

[SmartCard]

folks making their reservations weeks before you and getting their DDE's is not all that bad - its the ones making reservations weeks after you and getting their DDE's that would get me annoyed!

The bottom line, is yes - its not the zip code per se, but the overall geographic area, and the number of reservations at the dealership assigned to that area in which the delivery differences have originated.

[sammiam]

well, as one other person replied in this thread... I voted with my cheque book... Smart lost a sale, and potential customer. When I saw what was going on, and how their system of choosing who would and would not get a SmartCar worked, it "pissed me off".. this will be my last post to the SmartCar Forum, as I'm leaving it for good... I'll never entertain the thought of owning a SmartCar... expecially when there are other options that are better.

[raytmercer]

I started this thread, but have decided to take a "chill pill".

This is only a car. Given all that is going on in the world, and especially the upcoming elections, my rants seem very self-centered. I can slam smartUSA, but there are many other things that threaten our country that I should be slamming; but my slams would be just as uneffective.

I will get off of my "soapbox". I am thankful that I have the means to even consider this purchase.

[MSOEMiller]

Originally Posted by raytmercer

I started this thread, but have decided to take a "chill pill". . .

Where can I get some of those?

I just celebrated my 1 year reservation anniversary. Configured in January. No word from the dealer yet.

Nobody better touch my car when it gets here. Can we cut off hands if someone scratches/dents a Smart Car? If not, we need some legislation.

I found my pills.

[Jimbo]

I reserved on July 26, 2007. I have not received the confirm/config. email as yet. My DDE is February-April 2009. I do not understand why my zip code matters. My order should go to one of the dealers closest to me, I'm roughly the same distance between Bloomington(Minneapolis), Merriam(Kansas City) and Omaha. Those are the zip codes that should matter, not mine! I mean that's where I'll go to pick up the car!

[Old smart]

Originally Posted by Jimbo

I reserved on July 26, 2007. I have not received the confirm/config. email as yet. My DDE is February-April 2009. ...

If you reserved that long ago and have not received the C&C invitation email, you need to call smartUSA. They told me that all reservation "accounts" stay active until the reserver requests a cancellation, even if the reserver is found or finds themselves much later than their original contemporaries. And if they missed their original C&C invitation. But the onward process does not start until after the last day of the 10-day or-so window presented to C&C.

If you check in with smartUSA today and say "Here I am finally," and they say "OK" and send you the invitation email later in the day to C&C with a closing date of 20 JUN, you don't go into the line until 21 JUN.