"Dear smart Enthusiast, Thank you for contacting us. Reservation number 1482 was placed in March of last year, and the information we have on file for that Reservation number does not reflect what you have submitted to us. If this is your Reservation and you would like further information, please call us at 1.800.smartUSA. If you have any other questions or concerns, please contact us via email or by phone at 1.800.smartUSA. Thank you for your interest in smart USA. You will be hearing from us soon! Daniel Moore Customer Service smart USA - open your mind to the car that challenges the status quo 1.800.smartUSA"
This does not make sense to me from what I have read on the reservation system.
So who wants to move to NYC with me? Houses are cheap nowadays!
I would never call houses in the NYC metro area cheap and taxes are close to a second mortgage.I'm open to offer though ;)
Ok so Smithtown is confirmed for this but any word on Roslyn or White Plains ? smart Manhattan is a year wait I was told but that is M/B store so there are a bit different.I know the metro Jersey dealers have quite a bit of wait.
Thank you for your response, Mr. Stipe. While, yes, 1482 days after January 1, 2004 would be January 22nd of this year, the Reservation Number associated to a Reservation (such as 1482 for the Reservation Holder you speak of or 25361 for your own Reservation) is not the same as the Reservation Confirmation Number (such as the 0013811289 number associated with your Reservation). I apologize for the confusion. For security reasons, I am unable to provide the confirmation number of another Reservation Holder to a third party, but the last four digits of the Confirmation Number of the user you mentioned are 1173, which places him on March 19th of last year using your algorithm. This also corresponds to what we have in our systems.
If you have any other questions or concerns, please contact us by phone at 1.800.smartUSA.
Thank you for your interest in smart USA. You will be hearing from us soon!
Daniel Moore
Customer Service
www.smartUSA.com
1.800.smartUSA
well i for one don't believe that *$&# for a second.
even if it WERE true, we still have smart center Smithtown stating that the wait is only 6-8 months AND we have another customer who reserved in June 2008, configured in August and has a DDE of Oct-Dec 2008! again, falls within the 6-8 month figure Smithtown has given us.
i got an email back from SCI (smart center Indianapolis) today and he said he was passing all that info on to the marketing manager for smartusa. he couldn't offer any explanation and was interested to hear smartusa's response.
.....and besides, "1482" couldn't have been when they say it was. i'm a "1536", reserved on 3/16/08, which is exactly 54 days from 1/22/08. 1536-1482=54
Jeepster, if I had feathers, they would not be “ruffleable”. I realise that my explanation was incomplete. But I must hasten to first make clear that the information I posted did not come from smart U.S.A. (which is not a very useful source in matters of this kind). Rather, it is the result of analysis of data supplied by forum participants, and correlating with this the parameters of business practicalities.
I did not mean to imply that smart U.S.A. made a mistake in the selection of dealer locations. However, they were unable to distribute dealerships ideally—first, because it was impossible to accurately know the regional U.S. market for smart cars at the outset; and second, because no dealership could appear without individuals or businesses willing to invest in a new operation (in other words, even if a particular location seemed a good spot for a dealership, if no-one was willing or able to start one, nothing could happen). In addition, I am sure that smart U.S.A. were happy to have plenty of dealerships in major metropolitan regions, particularly in California and New York. They likely anticipated greatest demand in such regions—correctly in the case of California. And they were introducing an entirely new car model, which made it desirable to place as many cars as possible in prominent market locations.
There is only one real problem underlying the way the situation has turned out: insufficient production of smart cars for the U.S. market. I very much doubt that smart have a policy that all dealers must receive the same number of cars per unit time. Rather, there is a minimum number of cars that must be supplied for a dealership to be viable. smart center Smithtown are not receiving more cars than, say, the Dallas-Fort Worth dealership. The reason smart U.S.A. can not simply send ten times more cars to Dallas-Fort Worth is that the overall number of cars shipped to the U.S. is limited. According to news reports, the U.S. demand for smart cars is about twice what the company anticipated.
There is only one answer to the problem of unreasonable waiting periods: smart must increase production so that the number of cars shipped to the U.S. can be greatly raised. There is no practical way to “redistribute” current imports so that excessive wait times are reduced and all smart dealerships can remain in business.
Customers from elsewhere in the country can indeed shorten the waiting period by ordering their smart cars at (for example) smart center Smithtown. But they must arrange to take delivery there as well. Those with obliging friends or relatives in the region might wish to consider this. There would be nothing illegal or immoral about this.
The line from smart U.S.A.—
Major metropolitan areas, such as New York City, generally experience longer delivery times.
—seems wrong on first glance, given what we know about the NY metropolitan region. But note that NYC is used merely as a hypothetical example. And this seems an incomplete explanation, regardless. While the example of California is consistent with it, there are also long waits where a single dealership in the middle of the country serves a very large geographical area.
1482 is 22 January, 2008. I can confirm that the information I have posted on these forums, about my own order process (reservation, configuration, shipping, and delivery dates, as well as the ever-changing DDE results), is perfectly accurate.
Of course I understand the frustration of prospective smart car owners who have waited extraordinarily lengthy periods for configuration, let alone delivery. I had wanted a smart since they were introduced in Europe in 1998. These delightful cars are worth a long wait. But I think that insufficient production at Hambach is a very serious problem, and I am surprised, to say the least, that smart have as yet done nothing about this.
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Sonic
I realise that my explanation was incomplete. But I must hasten to first make clear that the information I posted did not come from smart U.S.A. (which is not a very useful source in matters of this kind). Rather, it is the result of analysis of data supplied by forum participants, and correlating with this the parameters of business practicalities.
But I think that insufficient production at Hambach is a very serious problem, and I am surprised, to say the least, that smart have as yet done nothing about this.
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