smart usa promise of information

[martyparty56]

Originally Posted by Gene_SD

I beleave this comment "Within the next 30 days any Reservation Holder who has a confirmed order in production will also be notified by smart USA and their dealer." is talking about the 30 day groups of e-mails that some have received. So on Jan 11, 08 the first set of these e-mails went out, then on Feb 1, 08 the second set went out. So we should be looking to friday of next week or even Mar 1, 08 for the third set.

I had the same confirmation email sent to me on January 18th '08 so I am wondering if they are weekly emails or may be you made a typo when you wrote "Jan11th "

I am a 1218 with a mid December configure from the Pac NW.

[mefam4]

i think gene is talking about the BIG ONE "your car will be at the dealership ready for delivery in the next 30 days" i have read where some of those have gone out no idea of the dates. one post said they got the email 30 or so days ago and the car hasn't made it to the dealer yet. my dealer told me he has not seen my name on any paperwork from smart yet. others seem to indicate that their dealr was able to give them their vin. i wonder what gives

[strider63]

Originally Posted by mefam4

I confirmed in early november. the only thing i can think is that my car is not in production. i

mefam4
Call your assigned dealer and ask them for your VIN # (if they already have received your info from PAG)

Then go to http://schedule.2wglobal.com/AppTrac...trackType=Auto
Enter the VIN # in the Cargo ID.
This will only tell you when the car was shipped and when it arrived. Hundreds of smarts arrived before Jan 18th.

I confirmed mine in August and my car arrived at Baltimore in December 13th 2007. Yet because of dealer delays in opening, PAG did not start to deliver my dealers assigned cars until this past Friday.

Good luck

[mefam4]

strider63, you poor guy i bet you were going nuts knowing your car was sitting there waiting and you couldn't get it. patience is not my strong suit here.

[strider63]

Originally Posted by mefam4

strider63, you poor guy i bet you were going nuts knowing your car was sitting there waiting and you couldn't get it. patience is not my strong suit here.

Yup ,
not easy when some SCOA members that ordered and configured their smarts after I did, are on the road already.
But I have been waiting for the smart to come to the US since I saw them in Europe seven years ago. So a few more weeks wait is no big deal.

[JPaul]

strider63, can you spare some of your patience? I could sure use it.
Just as a side note, I wrote to Nicolas Hayeck (in those days, Swatch was still involved and I'm also Swiss) in 1999 about selling me one. He said: I wish I could, but couldn't provide maintenance!

[Smart-N-Upp]

I made my reservation last Feb, and got my confiemation e-mail in mid Nov. But I have not hear anything eles about what dealer I have or even what number I am, or gotten that "30 day e-mail".

[mefam4]

Originally Posted by Smart-N-Upp

I made my reservation last Feb, and got my confiemation e-mail in mid Nov. But I have not hear anything eles about what dealer I have or even what number I am, or gotten that "30 day e-mail".

smart n up, i see wher you made your reservation in feb of 07. i thought they started reservations on march 19-07your configure date is more like a start of arpil date. you sure about the timing? thanks

[SmartCarGuyAZ]

I reserved on 3/21/07. Confirmed configuration on 10/18/07.
I received the follow email on Friday 2/1/08. Received the call from the dealership on Saturday 2/2/08 to come in for my extended test drive, pick my dealer options and start the loan application. My appointment was on Sunday 2/3/08. All went well. After the extended test drive I am much happier driving a true US spec version and the wait to get mine will be well worth it ...IMHO!

Ron #1175 Factory order: Silver/silver/cabrio - black leather, all factory options except fog lamps (not much fog in AZ). Dealer add-ons: upgraded floor mats, standard window tint and will add extended warranty at time of purchase.

*********** email from smartusa**************
Dear Ron,

Great News! We are excited to inform you that your smart fortwo is scheduled to arrive in the United States within the next 30 days. You will be one of the first customers to experience this amazing vehicle in the United States. Based on your address of record, your order has been assigned to

smart center Chandler
7450 W Orchid Lane
Chandler, AZ 85226

Phone Number: (480) 421-4300

smart center Chandler will be contacting you shortly to work out details of your purchase agreement and arrange for delivery. When you enter into a purchase agreement with the dealer, your $99 reservation fee will be applied to the purchase price. If you decide, for any reason to cancel your order your deposit will be refunded to you in full and your vehicle will be offered to another consumer. If you are not contacted within the next seven days please contact smart USA directly either online at www.smartusa.com, or by phone at 1.800.smart.USA.

We look forward to you joining the nearly one million smart fortwo owners throughout the world. All of us from the smart USA team thank you for choosing the smart fortwo and we stand ready to assist you in any way possible.

Kind regards,

Dave Schembri
President, smart USA

[mefam4]

ron, thanks you for sharing that e mail with us. i have often read of this email but have never seen it. thanks again. below is the jan 18 e mail i got:

Dear Reservation Holder,

This has been a remarkable week for smart USA! On Wednesday we delivered the first smart fortwo in the United States and, as of today, deliveries to Reservation Holders are taking place at smart centers nationwide.

We appreciate how anxious all of our Reservation Holders are to take delivery of their very own smart fortwo. We also apologize for not being able to communicate more specific information regarding the status of your individual order.

Reservation Holders whose vehicles are in route from Germany have been notified by smart USA and their dealer. Within the next 30 days any Reservation Holder who has a confirmed order in production will also be notified by smart USA and their dealer.

For all other Reservation Holders, we are working diligently to provide you with a 90 day window for your anticipated delivery, based on assumptions available at that time. This information should be available by the end of March.

Again, we appreciate your continued patience and enthusiasm!

Sincerely,

The smart USA Team

I am waiting to hear from smart or the dealer about my fortwo