smart usa promise of information

[SmartCarGuyAZ]

Originally Posted by mefam4

ron, thanks you for sharing that e mail with us. i have often read of this email but have never seen it. thanks again. below is the jan 18 e mail i got:

Dear Reservation Holder,

This has been a remarkable week for smart USA! On Wednesday we delivered the first smart fortwo in the United States and, as of today, deliveries to Reservation Holders are taking place at smart centers nationwide.

We appreciate how anxious all of our Reservation Holders are to take delivery of their very own smart fortwo. We also apologize for not being able to communicate more specific information regarding the status of your individual order.

Reservation Holders whose vehicles are in route from Germany have been notified by smart USA and their dealer. Within the next 30 days any Reservation Holder who has a confirmed order in production will also be notified by smart USA and their dealer.

For all other Reservation Holders, we are working diligently to provide you with a 90 day window for your anticipated delivery, based on assumptions available at that time. This information should be available by the end of March.

Again, we appreciate your continued patience and enthusiasm!

Sincerely,

The smart USA Team

I am waiting to hear from smart or the dealer about my fortwo

I received the same email on 1/18 as well.

[strider63]

Originally Posted by JPaul

strider63, can you spare some of your patience? I could sure use it.
Just as a side note, I wrote to Nicolas Hayeck (in those days, Swatch was still involved and I'm also Swiss) in 1999 about selling me one. He said: I wish I could, but couldn't provide maintenance!

JPaul
From your profile it says your assigned dealer is scAlexandria.
Keep an eye on this thread, its updated often with scAlexandria news.
Central Virginia Delivery News

When the dealer calls you ask for your VIN#, you will need it to track the car across the big pond, and for insurance quotes.
To track you VIN# go to http://schedule.2wglobal.com/AppTrac...trackType=Auto
Enter the VIN # in the Cargo ID.
This will only tell you when the car was shipped and when it arrived. Hundreds of smarts arrived before Jan 18th.

This way you will know if your car is here or still in France.
Good luck

[strider63]

Originally Posted by Smart-N-Upp

I made my reservation last Feb, and got my confiemation e-mail in mid Nov. But I have not hear anything eles about what dealer I have or even what number I am, or gotten that "30 day e-mail".

lol
What dealer? the "30 day e-mail" should have indicated which is you delivery dealer. From your location I assume it may be scAnnapolis
Just call them or go by it to see if they are open yet.
Good luck

[JPaul]

strider63, thanks for the tip. I talked to the lady answering the phone Friday, she said the place is open. Today I left a message on Gary Leeman's voice box telling him that I'll call Monday AM, and will visit Monday PM. (I hate to disturb people on Sunday when it's for business). I shall report Monday late afternoon. Unless they didn't get cars. Thanks again, and good luck to you too.

[mefam4]

sending an e mail to smart asking why they have not contacted me as they indicated they would on 1-18. waiting to see what transpires

[BeSmart]

Originally Posted by mefam4

sending an e mail to smart asking why they have not contacted me as they indicated they would on 1-18. waiting to see what transpires

Thanks, mefam4, for being so diligent. I received the same 1-18 email and have not heard anything. Did get an inquiry about an orphan from my dealer, but decided to wait for my "baby." Keep us posted if they answer you.

[mefam4]

HERE IS THE RESPONSE I HAVE GOTTEN FROM SMART TODAY:

Dear smart Enthusiast, Thank you for your interest in smart USA. Once your vehicle has been manufactured, your reservation details will be forwarded to your local dealership. Once your local dealer receives your information, he or she will contact you in regards to your expected delivery date. If you have any other questions or concerns, please contact us via email or by phone at 1.800.smartusa. Thank you for your interest in smart USA. You will be hearing from us soon! Jessica Ratcliff Customer Service www.smartusa.com 1.800.smartusa 1.800.smartusa

WOW I AM FLOORED BY THE ADDITIONAL INFORMATION! NOT

[mefam4]

one thing i will say, the smart reps are very nice. hard to be upset when they are so nice

[RideOn]

I'm really a reader, not a poster but, after reserving 4/20/07 (1205) and confirming 12/01/07, I accepted the one year wait as fair. And I felt proud or at least SMART that I was on top of the process of getting the coolest new ride to come down the pike...that I could afford. But now as I've waited..... I see those that got on the wagon 5 or 6 or more months later, drive away with an orphan. What about "Us" the ambassidors that told everyone that cared... "You should go to smart and reserve yourself a car for $99." And as I've now realizied, if I was SMART, I should also be on an orphan list. So I registered on my dealer list on Sat. 02/16/08 only to find out I'm number 121 on that list. I was one of the first SEGWAY dealers on this planet and we all know where that went. The Toyota IQ is looking very good and I know If I do get my SMART, I will sell it as soon as the IQ is available. RideOn

[PassionforPassionCT]

Ugh, the IQ, why get a copy cat when you can have the original, thats way better.