What has happened to the Confirmation Process? - Smart Car of America Forums : Smart Car Forum
Home News Models Alternatives
 
Smart Car of America - America's Largest Smart Fortwo Enthusiast Community   Smart Fortwo, smart car, smartcar
HOME FORUMS GALLERY

Go Back   Smart Car of America Forums : Smart Car Forum > Community > smart News & Rumors > smart Reservations


Notices

SmartCarofAmerica.com is the premier Smart Car Forum on the internet. Registered Users do not see the above ads.
» Auto Insurance
» Supporting Partner
» Recent Threads
Reply
 
LinkBack Thread Tools Display Modes
Old 12-14-2007, 09:16 AM   #1 (permalink)
 
Join Date: Aug 2007
Location: Central Pennsylvania
Drive: Passion
Posts: 105
Thanks: 0
Thanked 0 Times in 0 Posts
What has happened to the Confirmation Process?

Did they stop at #1207, quit on Nov 30, stop at 10,000 cars? Has anyone received a "confirmation" e-mail in December? Xmas break? Computer glitch?

OC1Dave is offline   Reply With Quote
Old 12-14-2007, 09:25 AM   #2 (permalink)
SCOA Club
 
SPDYII's Avatar
 
Join Date: Nov 2007
Location: Houston, TX Reservation #1394
Drive: Passion
Posts: 400
Thanks: 0
Thanked 0 Times in 0 Posts
That is a good question. I would like to know the answer to that one myself. Accord to the "new and improved" Smart website they claim that the confirmation process is continuing. So far I haven't seen any evidence of that here, and I sure it would appear on this site if it was happening.
SPDYII is offline   Reply With Quote
Old 12-14-2007, 09:58 AM   #3 (permalink)
 
centerxtreme's Avatar
 
Join Date: Nov 2007
Location: Martin, Tennessee
Drive: Cabrio
Posts: 121
Thanks: 0
Thanked 0 Times in 0 Posts
I've had the same question. I asked this on the smart wed site and just received this response......
.... At this time, we cannot estimate when you will be contacted to configure your fortwo, as the number of invitations continues to increase. These invitations continue to be sent, approximately every week.
centerxtreme is offline   Reply With Quote
Old 12-14-2007, 10:08 AM   #4 (permalink)
 
Join Date: Jun 2007
Location: San Jose, CA #1176, C=10/16/07
Posts: 81
Thanks: 0
Thanked 0 Times in 0 Posts
Nobody knows what's going on right now. We haven't seen any more confirmations going out in December in this forum, and we should have. It's pretty clear there has been a gap of at least 13 days without any confirmations. The guess I've seen that makes sense to me is that they were hoping to transition this to dealers, but apparently that's delayed. They may also have taken enough confirmations for the first half of the year, and perhaps they are pausing a bit to try to catch up on car manufacturing and wring out their process before they stuff more into it.
smart1 is offline   Reply With Quote
Old 12-14-2007, 10:56 AM   #5 (permalink)
Closed
 
Join Date: Aug 2007
Location: Gone my own way
Drive: Crossblade
Posts: 3,835
Thanks: 0
Thanked 15 Times in 15 Posts
I have thought before that there was a conscious decision to terminate the email invitations at COB on Friday 30 NOV, and prepared to turn over the process to the dealers. But with the slippage of the dealer announcement and now the couchy statements on the updated website, I think they got blindsided by the dealers not being ready as expected. Not ready, not a dealer. They are probably winging things right now, and I wouldn't be surprised if they re-instituted the email invitations for a while so as to not waste anymore time on that front, though they already have plenty of confirmations in hand to last them a long time.

A little bit different subject, but with the dots on the map and in some places mega gaps between them, I think they will start seeing many more dropouts. I know there are many here who have been trying to wishful-think a dealer into their local area, and have been holding onto a reservaton waiting for good news. The dots pretty much indicate now what the news really is. I think now many will recover their $99 and sit tight until a close-by dealer is designated, if ever.

Last edited by Old smart; 12-14-2007 at 10:58 AM.
Old smart is offline   Reply With Quote
Old 12-14-2007, 11:06 AM   #6 (permalink)
 
spdickey's Avatar
 
Join Date: Oct 2007
Location: Los Angeles, CA
Drive: Passion
Posts: 1,982
Thanks: 0
Thanked 1 Time in 1 Post
Quote:
Originally Posted by fishrdnc View Post
I have thought before that there was a conscious decision to terminate the email invitations at COB on Friday 30 NOV, and prepared to turn over the process to the dealers.

...they already have plenty of confirmations in hand to last them a long time.
Other reports state that the reservation/confirmation process would continue both on the internet and at the dealers (undoubtedly both going into the same database).

Stuffing confirmations into the system faster than they can build cars would be counterproductive. Dropouts after confirmation cost more to smart USA than dropouts before confirmation. Better to pace the confirmation in line with production capacity.

And now with over 40,000 reservations the line keeps getting longer.
spdickey is offline   Reply With Quote
Old 12-14-2007, 11:15 AM   #7 (permalink)
SCOA Club
 
Carnut's Avatar
 
Join Date: Oct 2007
Location: Boca Raton FL
Drive: Passion
Posts: 931
Thanks: 0
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by fishrdnc View Post
A little bit different subject, but with the dots on the map and in some places mega gaps between them, I think they will start seeing many more dropouts. I know there are many here who have been trying to wishful-think a dealer into their local area, and have been holding onto a reservaton waiting for good news. The dots pretty much indicate now what the news really is. I think now many will recover their $99 and sit tight until a close-by dealer is designated, if ever.
PAG is not stooopid. I am sure that they factored in the potential cancellations from wishfull hinterlanders. They were obviously surprised by the number of non metro areas reserving. Once we get 2008 cars on the streets, barring any major recall flap, and a competitor out of left field, the smart will be a big hit 2009 going forward, unless gas prices tank considerably. Holy resale value Batman!

Carnut is offline   Reply With Quote
Old 12-14-2007, 11:15 AM   #8 (permalink)
SCOA Club
 
SPDYII's Avatar
 
Join Date: Nov 2007
Location: Houston, TX Reservation #1394
Drive: Passion
Posts: 400
Thanks: 0
Thanked 0 Times in 0 Posts
I agree, that the line keeps getting longer everyday. When is are the Smart people going to start changing their tune? As far as I know they are still saying that you will be able to receive your car in 2008. We all know that that isn't true unless at least one of two thing happen. Either they have a massive drop out rate or a massive increase in production. Both of those don't look probable. It seems really unfair to the people joining the end of the line everyday think they will receive their car in 2008. I know if you are at the front of the line you may feel like you don't care about what happens at the end of the line, but I think you should. It is all the same line and we all want the same thing. A Smart Car.
SPDYII is offline   Reply With Quote
Old 12-14-2007, 11:24 AM   #9 (permalink)
 
spdickey's Avatar
 
Join Date: Oct 2007
Location: Los Angeles, CA
Drive: Passion
Posts: 1,982
Thanks: 0
Thanked 1 Time in 1 Post
Quote:
Originally Posted by SPDYII View Post
As far as I know they are still saying that you will be able to receive your car in 2008. We all know that that isn't true unless at least one of two thing happen. Either they have a massive drop out rate or a massive increase in production.
smart USA has been saying it both ways... sold out in 2008, but you should reserve now and MAY get a car before 2009. Or check with your dealers for probable cancellations.

I'm sure they still want orders and at the same time not raise expectations that cannot be met. Its a tough balancing act when the attrition rate starts getting higher as us rabid fans get their orders filled and the regular Joe (or Jill) starts having second thoughts about waiting.

Quote:
Originally Posted by Associated Press 12/14/2007

Penske, who also is chairman of Smart USA, spoke about the power of the Internet in drumming up interest in the Smart car without ever making a sales call.

http://www.chron.com/disp/story.mpl/ap/fn/5378724.html
This is a whole new way of introducing a new car to the public. It's been a big success for Penske. I don't foresee them dropping the net reservations at all.

And just think what happens when our cars hit the road next year. Interest will naturally skyrocket. Aren't you glad you got your $99 when you did? I know I am!

Last edited by spdickey; 12-14-2007 at 11:31 AM.
spdickey is offline   Reply With Quote
Old 12-14-2007, 11:53 AM   #10 (permalink)
Closed
 
Join Date: Aug 2007
Location: Gone my own way
Drive: Crossblade
Posts: 3,835
Thanks: 0
Thanked 15 Times in 15 Posts
"As far as I know they are still saying that you will be able to receive your car in 2008."

That statement was said some time ago now, applying to those with reservations on or before that time. No one reserving after that date should presume the same situation for themself.
Old smart is offline   Reply With Quote
Today
 


This ad will not be shown if you are logged in.

Sponsored Links
Advertisement
 
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Help us understand the "reservation / confirmation" process, please... Nicholas smart General Discussion 23 01-13-2008 11:18 PM
More Info on Confirmation Process MicroNut smart News & Rumors 11 11-21-2007 12:57 PM
Some answers about the production/delivery process spdickey smart Reservations 4 11-12-2007 10:04 PM
Confirmation Options: gamernotwatcher smart General Discussion 4 10-03-2007 05:56 AM
Order Process has Started!! MicroNut smart News & Rumors 35 09-04-2007 07:35 PM

Powered by vBadvanced CMPS v3.2.2

All times are GMT -7. The time now is 07:20 PM.



Smart Cars of America, LLC is not affiliated with, authorized by, associated with or have any connection with G&K, Zap, Mercedes-Benz, Mercedes-Benz AMG, Mercedes-Benz McLaren Mercedes-Benz USA, LLC, smart Canada Division, DaimlerChrysler, Chrysler LLC, DaimlerChrysler AG, Maybach, smart gmbh, a division of Mercedes Benz LLC, the manufacturer of SMART automobiles, smart USA Distributor, LLC, a division of Penske Automotive Group, Inc, the exclusive authorized U.S. importer and distributor of the smart vehicle or any of their official dealerships


Powered by vBulletin® Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.3.2
Garage Plus vBulletin Plugins by Drive Thru Online, Inc.
Ad Management by RedTyger