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post #1 of 23 (permalink) Old 01-20-2017, 01:19 PM Thread Starter
 
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My Smart App

So I'm trying to use the My Smart app. I don't have the VVC code. My Smart Center is a Mercedes dealership that also works on Smarts. When I asked my guy about the VVC over the phone, he didn't seem to know what I was talking about. Am I using the wrong term when I say VVC?


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post #2 of 23 (permalink) Old 01-20-2017, 01:25 PM
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They don't sell the ED so you are lucky if they know anything about your car.
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post #3 of 23 (permalink) Old 01-20-2017, 01:32 PM
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They don't sell the ED so you are lucky if they know anything about your car.
If they took it in for repair, they must be ED trained/qualified? AND, if they sell the B-Class Electric Drive - same VVC # and process of contacting Germany etc. . . .

Now, try to get someone working under that $ilver $tar to do some non-revenue work for a lowly smart ED owner who bought it elsewhere - probably not happening.
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post #4 of 23 (permalink) Old 01-20-2017, 01:38 PM Thread Starter
 
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If they took it in for repair, they must be ED trained/qualified? AND, if they sell the B-Class Electric Drive - same VVC # and process of contacting Germany etc. . . .

Now, try to get someone working under that $ilver $tar to do some non-revenue work for a lowly smart ED owner who bought it elsewhere - probably not happening.


So that's not something I'm supposed to have as an owner regardless of where I got it?


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post #5 of 23 (permalink) Old 01-20-2017, 01:50 PM
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So that's not something I'm supposed to have as an owner regardless of where I got it?
Depends on who you talk to, generally speaking this becomes a dead end upon resale or with the second owner especially if the transaction was not consumated with a smart Center.

It is not a simple process and few CARE to be trained on how to do it. Thus, since there is no NEW MONEY in their efforts the M-B employee will likely look at you just like they look at your smart - the ugly step child born under the $ilver $tar.
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post #6 of 23 (permalink) Old 01-20-2017, 01:56 PM
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So that's not something I'm supposed to have as an owner regardless of where I got it?
A better answer would be HECK YES!

Unfortunately when it has to do with smart - reality will never cross paths with logic?
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post #7 of 23 (permalink) Old 01-20-2017, 05:04 PM
 
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Just got off the phone with my son. He just got his VVC code and he bought his car almost four months ago. The code came from the selling dealer.

Len
2014 EV
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post #8 of 23 (permalink) Old 01-20-2017, 06:28 PM
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@emailchrishall : This might be a long-shot, but when I picked up my car they gave me an 8.5" x 11" piece of paper with the VVC code on it. Have you dug around in the glovebox and in the pouch with the owner's manuals to see if it might be stuck in there somewhere?
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post #9 of 23 (permalink) Old 01-20-2017, 08:24 PM Thread Starter
 
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@emailchrishall : This might be a long-shot, but when I picked up my car they gave me an 8.5" x 11" piece of paper with the VVC code on it. Have you dug around in the glovebox and in the pouch with the owner's manuals to see if it might be stuck in there somewhere?


I didn't get a whole lot with mine. Bought it used.


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post #10 of 23 (permalink) Old 01-21-2017, 09:54 AM
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I didn't get a whole lot with mine. Bought it used.
Bummer. I think your only option is to contact the dealer that originally sold the car to get the VVC. You can try calling MBUSA to see if somebody there can help, but I haven't had very good experiences with MBUSA.
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