I had a complete failure of my blower motor, and I too spent way too much time trying to figure out how to take the motor out, then I pulled the resister pac out and figured it could not hurt to try the rotation method and wala there it was. My motor commutator also was black and even after I polished it still did not word so I took the motor apart and noticed the brushes were not touching the newly polished commutator so I have my wife bringing me some hardware store brushes which I will size and shape to fit just fine. I am tired of spending the high prices for maintenance items for my car. I also had my AC go out and I found that the R134 had leaked out. Pretty sad for a car that is only 2 years old. I wonder what the EPA would feel about every smart car on the road emptying its coolant every two years!