By request, I have started a sticky for warranty info. I've summarized what I believe is all the current info for the SmartUSA offered extended warranty.
3 year/36,000 miles - $395
4 year/48,000 miles - $695
5 year/60,000 miles - $995
5 year/75,000 miles - $1195
5 year/100,000 miles - $1595 (the first 2 years/24000K of the initial factory warrany is INCLUDED in the above! so, for example the 3 year/36K is actually just 1 year/12K miles extended)
There is a $100 deductible fee per covered repair. It is NOT a bumper to bumper warranty, but more extensive then a simple power train warranty. Normal maintenance and wear components are not covered, including seats, convertible tops, brake pads, tires, wheels, etc
The Smart extended warranty is maintained by a third party warranty company(ies), which may vary by state.
Below are jpg's of the 5 page booklet available at the dealer (courtesy of Evoluzione)
You may select the warranty at purchase or within the 1year /12K miles of ownership. It is transferable to the next owner ($50 fee)
Let me know if there are corrections to the above needed, and post other info from other warranty companies you know of or recommend. (I've include a couple from older posts)
Has a Bumper to bumper Warranty for Smart, $ 545. for 3yr-36000mi (1yr after factory) and $695 for 4yr 50,000mi (2yr after factory), NO DEDUCTABLE, includes towing to nearest facility.
Factory recommended maintenance schedule throughout life.
You may purchase this policy anytime up to the day before factory warranty runs out (2yr or 24000mi)
Automobile Consumer Service Corporation
2007 Poole Drive Northwest, Suite D, Huntsville, AL 35810
My Dealer (White Plains, NY) told me they do not use a factory smart warrantee. Their "prior" experience from the other cars they have sold is to use a GE service warrantee (5 star).
He said that the smart is $100.00 per incident & DOES NOT cover wheel & tire.
The GE warrantee is $100.00 deductible once. Then, there is their wheel & tire plan, which is extra (from tire & wheel shield). He also said if you back into a curb, flatten the tire and/or damage the wheel they will come & fix it.
The price for both of these from this dealer is: 5 years 60k = $1092.00 or 5 years 100k = $1363.00
This is slightly less than the factory SMART warrantee, with a one time deductible rather than a recurring $100.00.
(more info to document this is needed)
I found this website, don't know if this is the same as above?
I have to conclude, sadly, that we only get the worldwide, factory two-year warranty*** because Penske Automotive Group, Inc and smart USA Distributor, LLC. do not want to become entangled in warranty issues beyond two years (it remains to be seen where M-B actually comes into the picture). There may be legal issues that PAG/smart consider more important to them than customer contentment. PAG/smart is an independent distributor, unlike M-B/smart Canada, a subsidiary of M-B Cars group, which chose to subsidize (double) the factory warranty. Being such they are compelled to deal directly with warranty issues and may have felt that doubling the warranty was the best course of action. Or it may be a Canadian consumer rule thing (smart has to give Switzerland three years vs. two).
I wish that PAG/smart had done a better job in negotiating a more favorable 3rd party warranty program, or subsidize it on behalf of us. Or set up their own warranty LLC at reasonable cost.
*** smart has apparently recently eliminated the worldwide /40,000 km.
I have to conclude, sadly, that we only get the worldwide, factory two-year warranty*** because Penske Automotive Group, Inc and smart USA, LLC. do not want to become entangled in warranty issues beyond two years (it remains to be seen where M-B actually comes into the picture). There may be legal issues that PAG/smart consider more important to them than customer contentment. PAG/smart is an independent distributor, unlike M-B/smart Canada, a subsidiary of M-B Cars group, which chose to subsidize (double) the factory warranty. Being such they are compelled to deal directly with warranty issues and may have felt that doubling the warranty was the best course of action. Or it may be a Canadian consumer rule thing (smart has to give Switzerland three years vs. two).
I wish that PAG/smart had done a better job in negotiating a more favorable 3rd party warranty program, or subsidize it on behalf of us. Or set up their own warranty LLC at reasonable cost.
*** smart has apparently recently eliminated the worldwide /40,000 km.
Would be nice to know why? Too many issues with the car?
One of the much complained about problems with this brand and the real reason for only 700,000 sales in 11 years... is a relatively poor reliability history of this particular car. The whole reason for the Mitsubishi motor change was the repair history in warranty and out of warranty of the MCC 599 and 698 motors was eating MBs lunch
European law is a tad more favorable to consumers in some countries. MB had to eat a LOT of motor rebuilds or repairs even though technically out of warranty because they track known issues better then we do here.
If your poorly designed turbo exhaust header (historical fact) developed cracks and snuffed the valves well after 2/24.... MB still had to eat a LOT of them
But this all really boils down to a particular markets expectations. 2/24 in America is just bad business sense... American cars have been loosing market share at an exceptional rate for a lot of years... warranty offerings have gotten better and better
Hyundai, to bust the Korean made bias, has offered exceptionally long 10/100,000 warranties now for over 8 years
Ford, just a year or so back, upped their normal 3/36 to 5/60 on the SuperDuty truck series...
So here we have a first year semi complicated Lil bugger with an unknown repair history, a lot of complicated electronic thig a ma gigs, and a piddle poor 2/24 warranty?.... just plain dumb IMO
In Canada, the 2008 smart fortwo new car warranty is "4 year 80,000 kilometres". http://thesmart.ca
However the smart 451's are more expensive in Canada than in the US. So it seems reasonable to believe that the warranty was lowered to 2 years to be more competitive with cars like the Yaris and Honda Fit in the US.
i believe that the warranty is not a guage of reliability, but global economics. smart came out with a price a year ago, look at the cost of components since that time. another huge factor is the value of the dollar. even the canadian dollar is worth a buck now. i think the warranty is a way of smart keeping their word, and making a profit. imagine the posts if the price had come in 1k higher. this way you ahve the option of increasing the price by buying an extended warranty. when you look at the price increases in metals and plastics, it is really amazing that they were able to keep the price in the promised range as it is.
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