Smarts R Us are ridiculous and don't deserve to even be in business. They advertise stuff on their website which has not been available for years. Other products are currently unavailable and when you choose to wait for them to come in they never do.
I waited four months for seatcovers and finally demanded a refund which was slow in coming.
I've also dealt with Wellsmart and have had no problems whatsoever.
Smarts R Us are ridiculous and don't deserve to even be in business. They advertise stuff on their website which has not been available for years. Other products are currently unavailable and when you choose to wait for them to come in they never do.
Don't even get me started.
I ordered a spoiler off them over a month before I was due to go down in May for a service and they were going to fit said spoiler at the same time, so I went down for the work and was told the spoiler had'nt arrived, so I just had the service, which they did ok, no problems there.
They were going to phone me when the spoiler came in, I am still waiting over 6 months later.
I ordered it off a bodykit website and got it the next week from Italy, so there is no excuse about 3rd party suppliers.
I would not recommend any of you order from smartsrus, I would stick to homegrown suppliers, some of them sound as if they do a good job, been on their sites and they have some great stuff at really good prices.
I have ordered stuff from the states before as they are cheaper than in Britain, not smart stuff, western riding gear and ice hockey jerseys, but they are a pain when it comes to customs and excise, as you have to pay import duties before they will release the items for delivery.
El
It's very easy to show interest, it only takes an email but it is another thing to actually complete the sale, there always seems to be something stopping them.
For an example:
Someone sent Wellsmart an email asking if they had stock of the Euro lights and how much. That may seem like a fair set of questions but actually it's time wasting for them. Why? Because the info is already there for the people to see but more often than not, people just don't look.
In the Wellsmart shop, on the side bar on the left it states:
Most items supplied from stock.
Because we are in Europe, we don't have problems getting parts.
It's there already so in this particular case, the email wasn't necessary.
Now times that by 50 emails a day. It takes 2 - 3 minutes to answer an email. That's a lot of wasted time considering that maybe only 1 of the emails will result in a sale. It costs them less to ignore them.
I was the individual who has sent numerous (approximately six, now) emails to WellSmart regarding the tail lights. Before using me as an "example" to illustrate your poor business logic, you should at least make sure your facts are in order. The tail lights I've written to them about ARE NOT listed anywhere on their website. I am looking for a set of LHD Euro tails with the amber signals and the integrated fog lamp. This product is nowhere on their site, nor is there any place to select this product to place an order. How exactly should I go about purchasing these lights without "wasting" their precious time by emailing them regarding price and availability?
Your logic regarding "wasted time" is flawed, and anyone in the sales (particularly automotive) industry will tell you the same. By not taking the time to answer customer emails, WellSmart is losing out on the profit from our purchases, plain and simple. What far more profitable activity are these companies engaging in that precludes them from answering emails from potential customers, thus alienating these customers completely? If I purchase from a vendor and receive excellent service and communication, I will almost certainly purchase from them again. Repeat business is one of the best and easiest kinds of revenue. If, however, the first impression is a poor one, that purchase and any future business is lost. But at least it saved 5 minutes of time.
In point of fact, I might still be willing to purchase the lights from WellSmart, if they could simply give me a price, a guarantee that they're in stock, and a secure way of ordering them. I'm not attempting to badmouth the company, I just can't understand how a vendor trying to sell parts can't respond to at least one of many emails. If I knew of another place to purchase these lights, I would do so, because at this point I just want the product.
There is nothing to disagree with.
You are right that replying to a customer who is seriously interested in a product isn't time wasting but if you consider that only about 5% of the people are actually really interested and 95% are just dreamers who seem to think they can get stuff for nearly nothing.
It's very easy to show interest, it only takes an email but it is another thing to actually complete the sale, there always seems to be something stopping them.
For an example:
Someone sent Wellsmart an email asking if they had stock of the Euro lights and how much. That may seem like a fair set of questions but actually it's time wasting for them. Why? Because the info is already there for the people to see but more often than not, people just don't look.
In the Wellsmart shop, on the side bar on the left it states:
Most items supplied from stock.
Because we are in Europe, we don't have problems getting parts.
It's there already so in this particular case, the email wasn't necessary.
Now times that by 50 emails a day. It takes 2 - 3 minutes to answer an email. That's a lot of wasted time considering that maybe only 1 of the emails will result in a sale. It costs them less to ignore them.
I am in no way saying this is the truth, just my best guess based on my own experiences. I would imagine that they are far more interested in the people who turn up at their workshop.
I very rarely have to ask questions about anything simply because I know the answer is there somewhere, the time it takes to send an email and get a response, you can find that answer yourself on most occasions.
If there is something on their website that you want to buy, buy it. If you don't want to buy it from them then go somewhere else. There aren't many places I can think of that will happily ship to the USA.
Considering how badly the GBP us doing against the USD I would suggest buying now before it recovers.
Yes, there is.
People inquiring about products is part of owning a business. You can't possibly expect all questions to lead to orders. Replying to questions is part of owning a business. If you/the business thinks its a waste of time they shouldn't bother being in business. If you didn't bother to reply to my email I wouldn't go back to your store for future business - or refer you to any of my friends. Word of mouth referrals is important for business. You're going to lose lots of business when people stop referring you to their friends.
I run Big Performance.
I have sold lots of parts/stuff to guys in the US.
My biggest problem is that people order it, send me the money and expect it to clear in 1 day so it can be sent out the next.
It doesnt happen like that.
One chap asked me to express deliver his turbo at an AGREED £40 excess and never paid. Yet he is on here trying to sell his car.
We all work hard for money whether we are an employer or an employee, sometimes we just need a little more flexiblity from everyone.
Happy Christmas to ALL smart owners in 2008.
Happy New Year to ALL future smart owners in 2009
BTW Wellsmarts Kate has just given birth to her daughter in Las Vegas.
Congrats.
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