We bought both of our Orphans at Lincolnwood. Mike was our salesman and was great. However, Smart #2 came with the now mandatory Kenwood radio/DVD/nav/Bluetooth system. Service dept kept it for 10 days after the system failed to work properly and they literally stumbled onto the fix. They originally installed the system incorrectly so that the AM radio did not work and I could not listen to my Cubbies. The Bluetooth system failed also. Finally after 10 days, I got back my yellow/black Cabrio. Also, beware the high cost of service - $270 for the 10K service and they estimate $400 for the 20K service. They were however, very nice throughout the whole ordeal. Smart #3 arrives in Lincolnwood in December.
Congrats on your recent adoption.