Lisa,
Welcome to the SMART world, thank-you for the wonderful write up of your test drive! I only got to go around a big block after standing in line for almost an hour, I didn't notice half the stuff you did.
On the car being noisier and it reminding you of a VW, I think that is what rear mounted engines sound like. and on you saying your reservation # is in the Billions! They/we are posting only the last four numbers in that long string. I hope that makes you feel better. As far as them getting on you about what the dealer rep told you and what we should be getting......IMO he was answering your ques and explaining to you the car you were driving at the time, which should have been the european model
(450) According to the SMARTUSA web sight the cars made for America will be alittle different. Like the base model being called a Pure instead of a Pulse for starters sort of like comparing an apple to a pear They are both fruits, but yet a little different. I enjoyed reading your post and thanks again for the great write up.