News on replacement Sunshades

[wdw412]

Originally Posted by mvaldes

Smart Center in Englewood, NJ also says that they're backordered.

Smart Center Knoxville, TN also has 5 on backorder, I was there 3 wks ago and 1 is to be reserved in my name. I am sure the other 4 are promised also.
Bill

[rawlus®]

does anyone have the part# of the new sunshade as it would appear some dealerships are still claiming there is no such animal.

[dgreen]

The Part number has not changed
Dave

[rawlus®]

smart center warwick RI insists there is no such thing.

[rawlus®]

hmmm. very interesting email from SmartUSA this morning after i inquired about the alleged replacement sunshade.

Dear smart Enthusiast, Thank you for your interest in smart USA. At this time smart USA has no information regarding any changes to the sunscreen provided in the Passion model. Yet individual smart centers may be offering enthusiast alternative features for the smart fortwo vehicles, as dealer installed accessories. I apologize for any inconvenience this may cause you. If you have any other questions or concerns please contact us via email or by phone at 1.800.smartUSA. Thank you for your interest in smart USA. You will be hearing from us soon! Jamie Thompson Customer Service 1.800.smartUSA smart USA - open your mind to the car that challenges the status quo

[Old smart]

Originally Posted by rawlus®

hmmm. very interesting email from SmartUSA this morning after i inquired about the alleged replacement sunshade.

Quote:
Dear smart Enthusiast, Thank you for your interest in smart USA. At this time smart USA has no information regarding any changes to the sunscreen provided in the Passion model. Yet individual smart centers may be offering enthusiast alternative features for the smart fortwo vehicles, as dealer installed accessories. I apologize for any inconvenience this may cause you. If you have any other questions or concerns please contact us via email or by phone at 1.800.smartUSA. Thank you for your interest in smart USA. You will be hearing from us soon! Jamie Thompson Customer Service 1.800.smartUSA smart USA - open your mind to the car that challenges the status quo

My dealer's service manager told me a long time ago that the shade was a known problem and it was to be changed. There is a good chance that what came from smartUSA (which isn't smartUSA, Bloomfield) is another example of the nummies in the Internet Brands boileroom at El Segundo pulling more bum dope out of their back pocket.

[rawlus®]

can someone who knows bloomfield get a straight answer then? my dealer says one does not exist and smartusa.com says one does not exist. yet smart owners still insist one exists.

if one does indeed exist, i will need some corroboration to motivate my dealer to accept that statement as fact.

[Old smart]

My smart center still acknowledges that the sunshade deal is a recognized and widespread problem. Their local procedure had been to remove and service the original under warranty, and if it continued to have problems to replace it. But replacements have ceased being supplied and only backorders are being processed. They interpret that as all the originals have been removed from the system and re-designed replacements are not yet available.