Quote:
Originally Posted by SuperGeek
I have to wonder if anyone in the supply chain at Smart realizes that the same parts that are used to create the car can be used to repair it. If they make even one more car on the assembly line, surely they can find the parts to repair a front end. To me it's mostly a matter of logistics and communication. The parts have to exist; if your individual dealer can't find them, you may have to look harder on your own or get assistance from multiple dealers.
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As someone in logistics. . .the parts distribution channel is different from the channel for parts coming from suppliers for manufacturing/assembly. But you are right that Smart should have established this chain when they set up the dealer network. With so few dealers and owners pretty widespread, some simple repairs could be handled by local mechanics if they could get the parts. Are all dealerships set up to do more than simple maintenance? Could they do an engine rebuild? Do they have full-fledged body shops?
I wrote about Hyundai's parts distribution a few years ago. All of their parts went through dealers at that time. But they had a robust supply chain with good visibility and the ability to shift parts among dealers as needed. They had a minimum stocking configuration for dealers and the ability to provide needed parts quickly. Parts sales and after-sale maintenance were part of the deal and a major part of the dealer profit. Plus, your mechanic or body shop could get parts, they just had to go through a dealer. There are other third parties that specialize in managing parts distribution networks who can ensure parts are available.
This should not be an issue 9 months after the launch. It shouldn't have been an issue 9 days after launch, but that might be excusable.