What to Expect

[intake172]

hey guys be easy here, but what should i expect after i configure my car? does smart contact me or does my dealer contact me? How long after i configure my car do they contact me for delivery?

[Dunerunner]

intake172 - First...Welcome to the Forum!!

To answer your question...It is different for each dealership. Some started out giving their customers information like "your car is in production", "your car is on the ship", "your car is in port"; but that has died off. Since smart center Denver is part of the Kuni Auto Group, I would expect they will call you when your car reaches the dealership. That is what happens at smart center Portland, same management. You can track the car yourself if you can get a VIN# at some point in the process.

[danag]

Originally Posted by intake172

hey guys be easy here, but what should i expect after i configure my car? does smart contact me or does my dealer contact me? How long after i configure my car do they contact me for delivery?

I'm in that post configure time frame myself. I was told when I configured (at least in my area) to expect the car within 4 to 6 months, although now according to my DDE it's more like 3 to 5 months. It's my understanding the next step is the dealer will contact you with a firmer date to expect the car.

[saras]

configured april 08---notified by denver smart dealer in September to expect vehicle soon--haven't heard a word since about Oct 1 when we asked if they had a vin for us --they didn't---we were told we would be getting an 08 model but I'm beggining to doubt that--my guess is we probobly won't hear anything till vehicle is at dealer----we've waited this long so we'll wait some more

[intake172]

I am just really wonering, I configured my car on Oct. 12,08 and my DDE keeps telling me january- febuary of 2009. they really dont help you out much. I know there is alot of cars being made there but just like all of you i am extremely anxious to get the car. I found out the way to track the vehicle after it leaves port. I just didnt know how long it would take to get here after the configure date.

[Dunerunner]

Perhaps one of the 240 some post in this thread will help Reservation time to Configuration time to Delivery time

[smark]

I configure mine in Feb 2008, got it first of August 2008. 5 months. Was suppose to be delivered in Oct 2008. I wanted to change the order, but I would have had to wait another 2-3 months. I wanted the comfort package. I don't know why they couldn't have added that to a car that wasn't built yet? I'm living without it. It was worth the wait!!!!!

[smark]

Oh,The dealer will contact you when it come in.