Personal Identity Information (PII) can be an unbelievable
can-of-worms.
I have been through the PII gauntlet (lawyers, lawyers, lawyers) with one very large customer who takes it most seriously and locks down both internal and external facing systems to an almost un-useable state.
Google recently upset the PII cart when they initially released their Buzz product making many a headline.
Some guidelines (from experience, not leagle guidance):
- If you search via a public search engine and discover what you seek, you're pretty safe
- If you have captured their PII via a sign-up or purchase agreement, and they have not explicitly agreed to you contacting them, you should avoid that source. When capturing this type of info, always ask two questions:
- May we contact you? (you can also state that signing with you gives you permission to contact them as part of your agreement)
- Do you wish to share your personal information with others?
- If the person is on a forum that supports personal messages, use that mechanism to contact them
There are many legitimate reasons people must keep their PII private & secure. I have been in a situation where it was compromised and it definitely is not a pleasant place to be.
Because you have an email address, I might suggest that you contact them directly and request the information you need; identify the concern you have; explain the issue at hand.
Who wouldn't openly respond favorably to an email from
Suze?