A programmer, hardware engineer, network engineer and a department manager were on their way to a meeting in Switzerland. They were driving down a steep mountain road when suddenly the brakes failed. The car careered out of control, bouncing off guard rails until it miraculously ground to a scraping halt along the mountainside. The occupants of the car were unhurt, but they had a problem. They were stuck halfway down the mountain in a car with no brakes.
"I know" said the manager. "Let's form a team, have a meeting, propose a Vision, formulate a Mission Statement, define some Goals, and through a process of Continuous Improvement, find a solution to our Critical Problems and we'll be on our way."
"No," said the hardware engineer. "I've got my Swiss army knife with me. I can strip down the car's braking system, isolate the fault, fix it, and we'll be on our way."
"Hang on," said the network engineer. "I'll grab my sniffer and put it right on the brake lines so I can look directly at the fluid flow. I can trace the symptom faster and we'll be out of here in no time."
"Wait," said the programmer. "Before we do anything, shouldn't we push the car back to the top of the mountain and see if it happens again?"