20k Service Cost - Smart Car of America Forums : Smart Car Forum

Carl242 · 11-18-2009, 12:39 PM

I've found plenty of stuff on the 10k service cost, but not much on the 20k, so I decided to start a thread on it. I'm currently waiting for my car to have this service done at Smart of San Francisco, and the price quoted was over $400. I know there is more to be done than in the 10k, but that still seems a bit steep to me. Not sure if the price has changed since they merged their service center with the Mercedes service center. At least I got a shuttle ride home to the other side of the city!

I'll post another update with the price paid and what they did once I get my car back.

chieftmc · 11-18-2009, 12:42 PM

http://owners.smartusa.com/20_000_Miles_Two_Year.aspx

Just looking at what's involved, I can't see where in the H--- they can come up with $400

forestacademy · 11-18-2009, 01:20 PM

For $400 I'd want my but waxed too.

THe only difference between thew 10K and 20K is changing the air filter and replacing the brake fluid (if you realy think that is necessary) and replacing the batteries in your keys. You did bring both keys with you right?

smartah · 11-18-2009, 01:21 PM

I just had mine done in Omaha. I changed the oil before going so they didn't charge for that. It ended up being ~$250. Got a new battery and the 2.0 update at the same time.

Carl242 · 11-18-2009, 04:51 PM

Well I got my smart back ready to take me for another 10,000 miles of FUN! Here's the breakdown of what Mercedes of San Francisco charged. The services were those laid out in cheiftmc's link above.

Battery - 7.50
Air Filter - 18.69
Oil Filter - 12.60
Combo Filter - 39.88
Mobile 1 Esp - 6.95
Brake Fluid - 21.70

Hazardous Waste Disposal Fee - 1.64
Hazerdous Waste Disposal Fee - 2.02
---
Labor - 286.90
Parts - 128.17
Misc - 3.66
Tax - 12.18
Total - 430.91

It seems a lot for what they did, but I'd be interested in knowing how much other poeple paid for their 20k service at their smart centers so I can decide whether or not to keep going to Smart SF.

A couple of other observations now that they don't have a dedicated Smart service team/manager:

Good
-They washed the car - it is now spotless. They didn't do that before for me.
-I saw the guys and gals upstairs in Sales and they were as cool as ever.
-They gave me a lift to the other side of the city (though they did cringe a bit when they heard my address)

Not So Good
-I got there before they opened the gate, and was 2nd in line. When they opened the gate, there were 5 or 6 cars, 3 or 4 which where behind me. I was the only smart. When we all pulled up to the service podium, the reps all rushed to help . . . all the other cars who were behind me. I stood around for quite a while as they ushered Merc owners in and put all the plastic protectant stuff in everyone else's car, before a rep came to my aid. Apparently the brand of car you own matters more than your place in line.
-When Felipe was heading up the dedicated smart service desk, every time I would pick up my car from anything from a service to a warranty fix he would greet me (by name) and go over what they did. This time, I stood and waited while the service guy came back from his break--many other employees were around, but did not offer help. When the rep returned, he asked who I was (i was just in there dealing with him a few hours ago), and then pulled up my records and simply told me "your paperwork is ready at the checkout". I would have appreciated a walk through of what they had just done, and maybe any observations.
-I found out once I was out on the road that they had not fully closed the passenger door. I had to stop and re-close it.

In conclusion I think that since they got rid of their dedicated smart service desk, the level of personal service has definitely gone down there. However, bottom line is the price and the quality of the workmanship. I have confidence in the latter, but I'd be interested in hearing what other service centres are charging for the same thing, especially since the reason-to-buy (personal service) at SF is gone.

doWorK. · 11-20-2009, 11:22 AM

Sry to hear about that experience, that's really not acceptable. I agree with you about the car issue, just cuz you own a benz doesn't give you superiority. I did find out that every dealer is different on there prices, we charge $285 for the 20k at Milwaukee smart.

Jimbo · 11-20-2009, 03:09 PM

I put a lot of miles on my Smart Car. I picked it up on February 28 and alrady have 22,000 miles on it. i took it to the dealer in Omaha for the 10,000, but I think I'll wait for at least a full year before I go in for that a__ reaming. I change my own oil and filters, and can noodle out 90% of what's on their checklist, the dealer said as long as I keep receipts and document everything the warranty(and extended warranty) will remain in place.