Done with smart

[psimac]

I'm selling my smart. Check my profile for a photo.

Smart does not stand behind their products. Their customer service department refuses to call me back, because our car is out of warranty. Piss poor quality has caused my fuel-pump to go out. They are refusing to even call me and discuss it.

So that's it, car's going away. I've owned many new European cars and this is by far the worst ownership experience I've had.

[Wdhitch]

Who did you call??

[psimac]

smart usa 1.800.762.7887 ... I've also emailed them. Two days after I've emailed them, the dealer called me asking what they can do. They can't do anything!!

[jefferios]

Why cannot the dealer do "anything" They can repair the problem with your car???

So from the gist of this post, your selling your car because a fuel pump broke, then Smart USA didn't call you back and the dealer reached out for help?

Yikes...I'd imagine its difficult to please you.

[Dunerunner]

You could try contacting these nice folks at smart!!

Roger Penske
Penske Automotive Group, Inc.
2555 Telegraph Road
Bloomfield Hills, MI 48302-0954

Tel: (248) 648-2500
Fax: (248) 648-2525

Dave Schembri
smart USA
1765 Telegraph Rd.
Bloomfield Hills, MI 48302
His direct phone line is: 248-648-2450
and his e-mail is:dschembri@smartusa.com

[psimac]

The thing is, I hate people like me who jump on a forum complaining about a product that everyone on here loves--after all, why would we all be on the forum. The car itself I like a lot, but smart/Penske's customer service is simply useless. They don't even call back!

I don't want to be "that guy," but the car's been non-running for a week and rentals are expensive. Plus, the shop it's at is going to begin charging me a storage fee.

It's back to Volkswagen for me. At least they have decent warranties and even after the warranty if it's an unusual issue, they take care of it.

[Wdhitch]

What do you want them to do? Wait... back to the original quesion... what do you want smartUSA to do?

[psimac]

Originally Posted by jefferios

Why cannot the dealer do "anything" They can repair the problem with your car???

Car's out of warranty. They can fix it and charge me for it, but they can't "pick up the tab." Before I pay $150 to tow it to the dealer, I want to be told it's going to be covered. Otherwise, I'll just have the independent shop repair it.

[psimac]

Originally Posted by Dunerunner

You could try contacting these nice folks at smart!!

Roger Penske
Penske Automotive Group, Inc.
2555 Telegraph Road
Bloomfield Hills, MI 48302-0954

Tel: (248) 648-2500
Fax: (248) 648-2525

Dave Schembri
smart USA
1765 Telegraph Rd.
Bloomfield Hills, MI 48302
His direct phone line is: 248-648-2450
and his e-mail is:dschembri@smartusa.com

Thank you! This is exactly the sort of contact info I've been seeking out.

[Wdhitch]

Originally Posted by psimac

The thing is, I hate people like me who jump on a forum complaining about a product that everyone on here loves--after all, why would we all be on the forum. The car itself I like a lot, but smart/Penske's customer service is simply useless. They don't even call back!

I don't want to be "that guy," but the car's been non-running for a week and rentals are expensive. Plus, the shop it's at is going to begin charging me a storage fee.

It's back to Volkswagen for me. At least they have decent warranties and even after the warranty if it's an unusual issue, they take care of it.

Didn't you know the warranty terms when you bought the car? I'm confused... can't you just fix it?

The warranty is pretty straight forward... If you're out of warranty you're on your own... did you get an extended warranty?