Frayed Seats

t2t2t2 · 04-23-2009, 11:46 PM

The service rep came to town today and local service manager asked me to go get the rep looked at the frayed seat..he said it was consider "wear and tear" and would not replace it. The car is less then 1 year old at around 6500k, how can they not consider that as a defect?! None of my other previous cars (Hyundai Accent) have have any problem with the cloth whatsoever..talk about European quality!!!

The frayed area is on the lower right side of the seat that bulge out. The rep thinks i must've been sliding it over time when getting in/out of the car. But how is it possible to have fray spot on the side and not under my butt? Im pretty sure theres more contact on the seat rather than the side considering with all the wallets and jeans i've been wearing.

Here are the pic: http://www.mediahump.com/gallery/3471/

any idea what i should do next? should i start sending emails to smart canada and let them know? or should i just suck it up and be quiet like every other consumer?

fpage77 · 04-24-2009, 07:49 AM

Quit wearing those sand paper pants.

W/B Smartie · 04-24-2009, 03:03 PM

My drivers seat is doing the same thing.
Car only has 1800 miles on it.
Guess we'll have to go to seat covers.
Will have the Smart Center look at it when they check my top next month.
Later
Rich

jefferios · 04-24-2009, 03:21 PM

I looked at my seats and with over 10,000 miles on them they are still like new. I think it was a defect, thin material, or poor stitch job.

jimvw57 · 04-24-2009, 03:52 PM

Knowing my job gets quite dirty most days, I got a grey sheet (fitted) and cut it so it fits over the seat bottom cushions. My seats still look like new. and for about 3 bucks, I can replace the covers a bunch for the price of a Smart seat cover.

Can't see how a seat could get frayed in less than a year.

Dan500 · 04-24-2009, 07:21 PM

The cloth seats in the smart are well made so I would think they should last much longer than just a year! I`d keep at them to fix or replace your seats. Just to be safe I put seat covers(wet okole) on mine. They weren`t cheap but should last a long time.

jetfuel · 04-24-2009, 07:55 PM

...I'll let the guys speak for me on this one...

jetfuel

Carlarm · 04-24-2009, 08:32 PM

Just a wild guess, but when the car first arrives at the dealer clear plastic covers the seats for protection. If someone used a sharp knife to cut the plastic off they may have nicked the fabric on the seat. Any chance this happened?