Originally Posted by jeffj
My dealer lost one of my keys, It's been 6 weeks, one wrong key and now it finally came in.
They say i need to bring in the original key and the car in to program the key.
The service dept. gave me a long explaination on how they have to contact Smart
in Europe and get a special code before they can start the process. i couldn't find
any information in the owners manual. Does anyone know what the process is?
In order to program a key we have to get a code from your car (actually the code can be gotten from any smart they just like us to use your vehicle)
Then this code is sent to DTAC in Bloomfield Hills, Bloomfield uses the code sent to them to get a series of codes from Germany, usually 3 to 6 codes. These codes are entered into your vehicle to program the keys to your car. One code is used per attempt to program. If there is a problem the code is not able to be used again and you have to use the next code.
These codes that are given to the dealer are only valid for 5 days as well. This is why most dealers will not request the codes from DTAC until they have your vehicle there.
Also the info about losing the keys is correct. If all keys are lost/stolen to your vehicle you will be replacing thh SAM unit as well as purchasing two new keys. Not a cheap repair.