Service issue with Lynnfield MA dealership

[jagzoo]

Anyone else here who got their Smart from Lynnfield MA?

We are really having trouble getting a question about a "check engine light problem" that we had. I already know the error code (P0301- misfire cylinder 1) and possible causes. The engine ran very rough but since is OK (no it wasn't due to an incorrectly tightened gas cover). The light has since gone out but the Scangauge still reports the error code. Since we are 2 hrs N of the dealer we wanted to know if we needed to come in and have the problem checked (for possible faulty O2 sensor/spark plug or wire etc.).

We have called multiple times and we are unable to get through to the only Smart service person who we have been told (by everyone else at the dealership that we have talked to) can answer our question. Everyone pleads ignorance of this problem, although it is certainly known to the forums. We never get the promised call back to us. We are planning on taking the car for a trip to PEI in August but are reluctant to go without an answer. We are getting very frustrated with Lynnfield.

Has anyone else had problems with this dealer for service? We are about to try going to either the Somerville or Latham NY dealer.

I'll let those of you who are waiting for Smarts from this dealership know how this goes. Maybe we should have picked a different one, although the Somerville dealer is also a Herb Chambers dealership.

Meanwhile, we love our "GOTSMRT"

[brian r]

Originally Posted by jagzoo

I'll let those of you who are waiting for Smarts from this dealership know how this goes. Maybe we should have picked a different one, although the Somerville dealer is also a Herb Chambers dealership.

Unfortunately smart designates your delivery to the dealership nearest to you. I didn't like the local dealer, and they told me I had to prove that I'd moved to take my ordered car somewhere else. I like the local dealer even less now.

Have you called the smart assistance line? I think given your proximity to the dealer, I would hope they would be able to facilitate some customer service. Good luck.

[jagzoo]

Just to let everyone know, my husband finally got through this morning to the Smart knowledgeable service person at Smart Lynnefield MA. The service-tech works in the Mercedes service area and had never gotten our messages from the Smart Dealership. He was very helpful and talked to my husband at some length. Since the engine light has not reoccurred he said that it might have had something to do with the gas. Evidently some poor quality gas in NE has caused this type of problem in the mercedes cars. He advised that we might stick with Exxon/Mobil. If it happens again, then we should have it looked at. He also said that in the future we could reach him by calling directly to the Mercedes dealership and asking to be transfered to Service. We are pleased and reassured.