Smart Center Cincinnati Service - Smart Car of America Forums : Smart Car Forum
Home News Models Alternatives
 
Smart Car of America - America's Largest Smart Fortwo Enthusiast Community   Smart Fortwo, smart car, smartcar
HOME FORUMS GALLERY

Go Back   Smart Car of America Forums : Smart Car Forum > Technical > smart Operation and Maintenance


Notices

SmartCarofAmerica.com is the premier Smart Car Forum on the internet. Registered Users do not see the above ads.
» Auto Insurance
» Supporting Partner
» Recent Threads
Reply
 
LinkBack Thread Tools Display Modes
Old 11-21-2008, 06:09 PM   #1 (permalink)
 
Join Date: Feb 2008
Location: Dayton, Ohio
Drive: Pure
Posts: 225
Thanks: 0
Thanked 1 Time in 1 Post
Smart Center Cincinnati Service

Has to be the worse service I have seen. i have had the car there twice for service. They have no experience servicing the car. They did not even put in the Smart lifts to put up in the air for servicing. they use the old type rack service lifts and are putting hockey pucks on them to lift a Smart in the air. They had to order a part for my car. I did not hear from them for two weeks so I called them. the service manager finally remembered they had worked on my car but they failed to order the part. He said they would get it. Then two days later called and said he lost the part number and wanted to know if I could give it to him off the service order they gave me.

They are a Porsche dealer and could care less about Smarts.

redbluff is offline   Reply With Quote
Old 11-21-2008, 09:37 PM   #2 (permalink)
Bohemian Moderator
SCOA Club
 
jwight's Avatar
 
Join Date: Oct 2007
Location: Kettering, OH USA
Drive: Passion
Posts: 15,146
Thanks: 854
Thanked 950 Times in 599 Posts
Garage
Wow, this is not good to hear. May be making the drive to Columbus after all.
jwight is offline   Reply With Quote
Old 11-22-2008, 08:37 AM   #3 (permalink)
 
Join Date: Feb 2008
Location: Dayton, Ohio
Drive: Pure
Posts: 225
Thanks: 0
Thanked 1 Time in 1 Post
Yes not what I expected. I will be going back to Germain for service as they have been just great in the service department. I feel like the Smart dealer in Cincinnati is in this on a part time basis. Also their hours for service are very limited compared to Germain.
redbluff is offline   Reply With Quote
Old 11-24-2008, 04:04 PM   #4 (permalink)
 
Join Date: Aug 2008
Location: cincinnati
Drive: Cabrio
Posts: 24
Thanks: 0
Thanked 0 Times in 0 Posts
Quote:
Originally Posted by redbluff View Post
Has to be the worse service I have seen. i have had the car there twice for service. They have no experience servicing the car. They did not even put in the Smart lifts to put up in the air for servicing. they use the old type rack service lifts and are putting hockey pucks on them to lift a Smart in the air. They had to order a part for my car. I did not hear from them for two weeks so I called them. the service manager finally remembered they had worked on my car but they failed to order the part. He said they would get it. Then two days later called and said he lost the part number and wanted to know if I could give it to him off the service order they gave me.

They are a Porsche dealer and could care less about Smarts.
After waiting 14 months for my smart to arrive, I was on the verge of picking it up on Wednesday until I saw the comments about the service. Now I am not sure what to do; I want the smart but I do not want to have poor service. Have any other Cincinnati smart owners had any problems with service with the Cincinnati Smart dealer? Any comments from experienced smart owners will be appreciated.
toxdan is offline   Reply With Quote
Old 11-24-2008, 04:09 PM   #5 (permalink)
Bohemian Moderator
SCOA Club
 
jwight's Avatar
 
Join Date: Oct 2007
Location: Kettering, OH USA
Drive: Passion
Posts: 15,146
Thanks: 854
Thanked 950 Times in 599 Posts
Garage
Just my opinion, but go ahead and get the car. It requires minimal service anyway, the 10K service is a DIY project, and if they don't get their act together (remember, they haven't been open all that long) Columbus isn't that far away.

PS - probably wouldn't hurt to discuss your concerns with the smart general manager before going in to get the car.
jwight is offline   Reply With Quote
Old 11-25-2008, 07:58 PM   #6 (permalink)
 
Join Date: Aug 2007
Location: Cincinnati
Drive: Cabrio
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Cincinnati smart

I purchased my car in Louisville in January since we didn't have a dealer at the time (10600 fun-filled, trouble-free miles so far). I'll have my serviced at Precision Motorcars (an independent M/B shop; full disclosure - I am a former employee). We serviced my earlier Euro version smart as well. Conscientious and careful.
premoto1 is offline   Reply With Quote
Old 11-25-2008, 08:02 PM   #7 (permalink)
Bohemian Moderator
SCOA Club
 
jwight's Avatar
 
Join Date: Oct 2007
Location: Kettering, OH USA
Drive: Passion
Posts: 15,146
Thanks: 854
Thanked 950 Times in 599 Posts
Garage
Quote:
Originally Posted by premoto1 View Post
I purchased my car in Louisville in January since we didn't have a dealer at the time (10600 fun-filled, trouble-free miles so far). I'll have my serviced at Precision Motorcars (an independent M/B shop; full disclosure - I am a former employee). We serviced my earlier Euro version smart as well. Conscientious and careful.
Good to hear - how far are they from Dayton? Also, have you heard anything about MC Motors (run by Mark Cornett), an M-B shop close to Dayton? Thanks!

Last edited by jwight; 11-25-2008 at 08:04 PM.
jwight is offline   Reply With Quote
Old 11-25-2008, 09:23 PM   #8 (permalink)
 
Join Date: Aug 2008
Location: cincinnati
Drive: Cabrio
Posts: 24
Thanks: 0
Thanked 0 Times in 0 Posts
Smart Center Cincinnati Service

Thanks, Premoto1 and Jwight for your comments. I am still deciding about buying the Smart. It is good to know that there are other options about service.
toxdan is offline   Reply With Quote
Old 09-11-2009, 06:54 AM   #9 (permalink)
Banned
 
Join Date: Sep 2009
Location: Cincinnati
Drive: Brabus
Posts: 64
Thanks: 0
Thanked 1 Time in 1 Post
yeah smart center cincinnati sucks!!!! they pi**ed me off so bad i called smart usa and swiched to Smart center easton the manager at cincinnati has no brain! i had many many issues with smart center cincinnati and have had none with columbus and am picking my brabus up wedensday and im sure i will not even take my car for service there i will drive the extra hour n half to columbus where they know what they are doing and talking about
Black-ohio-brabus is offline   Reply With Quote
Old 10-07-2009, 06:37 PM   #10 (permalink)
Banned
 
Join Date: Sep 2009
Location: Cincinnati
Drive: Brabus
Posts: 64
Thanks: 0
Thanked 1 Time in 1 Post
See I'm not the only one that has had issues with them
Black-ohio-brabus is offline   Reply With Quote
Today
 


This ad will not be shown if you are logged in.

Sponsored Links
Advertisement
 
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
smart center Cincinnati is open! jwight smart Gallery 13 09-12-2009 10:26 PM
Smart Center Cincinnati dademoss smart center Dealerships 5 08-26-2008 02:58 PM
Smart Sighting in Cincinnati AuntieM Mid-West Region 0 05-01-2008 07:35 AM
Smart Dealership in Cincinnati AuntieM smart News & Rumors 3 04-12-2008 08:38 PM
smart center Universal City: profit over customer service? Westfield 11 smart General Discussion 0 01-22-2008 11:28 AM

Powered by vBadvanced CMPS v3.2.2

All times are GMT -7. The time now is 03:51 PM.



Smart Cars of America, LLC is not affiliated with, authorized by, associated with or have any connection with G&K, Zap, Mercedes-Benz, Mercedes-Benz AMG, Mercedes-Benz McLaren Mercedes-Benz USA, LLC, smart Canada Division, DaimlerChrysler, Chrysler LLC, DaimlerChrysler AG, Maybach, smart gmbh, a division of Mercedes Benz LLC, the manufacturer of SMART automobiles, smart USA Distributor, LLC, a division of Penske Automotive Group, Inc, the exclusive authorized U.S. importer and distributor of the smart vehicle or any of their official dealerships


Powered by vBulletin® Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.3.2
Garage Plus vBulletin Plugins by Drive Thru Online, Inc.
Ad Management by RedTyger