Problem started (carpet).... Need advice!!!!!!

[lukerc]

I dropped my car to the dealer. They agree the problem with my carpet. The carpet is actually shrinking. Now It wont cover my entire floor already. The gap between the carpet and the right side frame is very big.

The problem is they dont have a replacement for a short time.

Should I ask them to swap it with their test drive car?

[ifishcat]

is it that there is excessive heat that is causing this?

did the dealer offer up any understanding/reasoning on why this would happen?

what is the backing on this carpet?

what color is the carpet?

if all the cars used the same stuff, swapping car with another may result in suffering this issue once again?

(forget about checking fluid levels, dashing off to take a closer look at how much carpet level is left)

[lukerc]

Got back from dealer... they said it is caused by some sort of chemical. They dont cover them under warrenty. The parts and labor cost $590 dollars...

Should i file a lemon law?

[mdfortwoguy]

Originally Posted by lukerc

Got back from dealer... they said it is caused by some sort of chemical. They dont cover them under warrenty. The parts and labor cost $590 dollars...

Should i file a lemon law?

Unless CA has some rather liberal laws, lemon lawing this isn't an option.

[Smart Car Geek]

Originally Posted by lukerc

they said it is caused by some sort of chemical.

Lots of chemicals. If you want it covered under warranty you might want to learn the exact one ;) Personally if this 'chemical' wasn't one that you added to the car, then I'd demand it fixed under warranty.

[SmartDigger]

I would get it on paper also exactly what they say is causing it and how it got there.

[SMART]

Yeah, I would really like to know as well. Perhaps we can bring the issue to light here at SCOA and see about getting this fixed for everyone.

So far all I can say about the chemical that smart USA seems to be addressing is that something smells fishy!

[Dunerunner]

Be sure to get a sample of the carpet before your dealership replaces it. Make sure your service manager sees or at least hears that you have a sample of the carpet, at least a 1' square where you and they suspecct the chemical to have been spilled. Tell them you are sending it to an independant lab for testing and watch for a response. What is your insurance deductable? If you didn't do it, perhaps the dealer used something to clean your carpet prior to delivery? Either way, put them on notice you are not accepting the situation. Good Luck!!

[lukerc]

Called Smart Car of America several times...... now the dealer called me and offered me the free repair for my carpet. However the part will not be instock in a week.

[Smart Car Geek]

That's great ! Actually a week is not that long of a wait. Glad it's getting resolved for you