Problem started (carpet).... Need advice!!!!!!

[Dunerunner]

smart and the dealership get smart on this one!!!

[SloPok]

Originally Posted by lukerc

Got back from dealer... they said it is caused by some sort of chemical. They dont cover them under warrenty. The parts and labor cost $590 dollars...

Should i file a lemon law?

How did they determine that "some sort of chemical" is causing this? The only thing that could cause a chemical or chemical fume around the passenger's side is the battery under the carpet. That would be a warrenty problem too.

I think you're getting the shaft and the dealer gets $590 plus tax.

Better look up California's lemon laws, all states are different. I believe your car has to be in the dealers repair XXX amount of times for XXX amount of time with the same problem. At least this is what I've read in the Ford Super Duty Diesel engine forums. I have a 2004 6.0L Powerstroke and Ford had to buy back a bunch of these trucks due to engine problems.

Document everything! Keep all of your paperwork and the names and duties/titles of all of the people that you are dealing with, along with times and dates. You're going to need this info. The dealer has to prove the cause, it's not just word of mouth. Get the Regional Manager involved and report this to Smart USA too by phone, registered letter and internet.

[Karl Roth]

Originally Posted by lukerc

Called Smart Car of America several times...... now the dealer called me and offered me the free repair for my carpet. However the part will not be instock in a week.

can you post a picture of the problem?
Thanks karl

[Smart Car Geek]

Originally Posted by SloPok

How did they determine that "some sort of chemical" is causing this?

This is no small question. Dealerships usually do not have the tools to determine such things. Make sure that you get EVERYTHING in writing and signed by them. Only then will you be covering your butt.

[SMRTMOM]

Originally Posted by lukerc

Dear Smart owners..

I have a passion cab. and I live in San Diego.

For the last one week, my convertible is set down and there is a direct sun light to the interior of the car.

Now the passenger floor carpet (no floor mat) started to change shape....

I can easily see the white edge on both side of the carpet and the metal frame showed up after the carpet is shrinked.

What should I do? Anyone else have the same problem?

Luke

Dear Smart owners..

I have a passion cab. and I live in San Diego.

For the last one week, my convertible is set down and there is a direct sun light to the interior of the car.

Now the passenger floor carpet (no floor mat) started to change shape....

I can easily see the white edge on both side of the carpet and the metal frame showed up after the carpet is shrinked.

What should I do? Anyone else have the same problem?

Luke

Luke, did Udo help fix this? The service center loaned me a mercedes, but i don't want to take it back until they resolve this carpet problem.b
Susan (smartmum)