2012 Warranty 4 Year or 50,000 Miles - Page 3 - Smart Car Forums
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post #21 of 42 (permalink) Old 10-06-2011, 08:03 PM
 
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Originally Posted by Penske_smart_WCovina View Post
The 2 yr/24k warranty is the original MB warranty that was set by MB and not Penske. Penske pushed for a longer warranty, and so did MBSUA. The decision was made in Germany, after years of lobbying by Penske and now MBUSA to get the warranty increased for specifically the US market.
Now you're defending Penske?!?!?!?

Cat's been out of the bag forever, cost cutting... If your story were correct, why do smarts everywhere else have a better warranty?

It's the distributor, not smart!
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post #22 of 42 (permalink) Old 10-06-2011, 08:16 PM
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post #23 of 42 (permalink) Old 10-06-2011, 08:33 PM
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If your story were correct, why do smarts everywhere else have a better warranty?
24 months in the UK (with unlimited miles, however)
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post #24 of 42 (permalink) Old 10-06-2011, 08:42 PM
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Originally Posted by tigerwong58 View Post
Just found out, in case no one posted, Mercedes has now extended the Warranty on 2012 Smart Cars to 4 Years or 50,000 miles.
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Originally Posted by Penske_smart_WCovina View Post
Yes, it is true. No need for debates and Internet gossip, non-gossip. It's true.
How about the rest of the story? Will smart USA have a CPO program for used smarts, with the standard M-B USA CPO warranty (which can also be extended)?
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post #25 of 42 (permalink) Old 10-07-2011, 01:19 PM
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Originally Posted by Neonspinnazz View Post
Now you're defending Penske?!?!?!?

Cat's been out of the bag forever, cost cutting... If your story were correct, why do smarts everywhere else have a better warranty?

It's the distributor, not smart!
OK, you just have all the information about smart and Mercedes-Benz don't you? The facts are you have no clue about the ongoing meetings about warranty and pricing, and sales goals, and what MB USA had to do to get that warranty up. I'm not authorized to discuss the reasons, so I won't. But your information is not correct. I'll leave it at that.
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post #26 of 42 (permalink) Old 10-07-2011, 01:39 PM
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But he is an 18y/o non owning smart fanboy and lives on the internet....his info MUST be correct........
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post #27 of 42 (permalink) Old 10-07-2011, 02:50 PM
 
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Also got email from smart Indy saying that they will honor the new 4 year warranty on in stock 2011 models remaining. They must not have many 2011's left.
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post #28 of 42 (permalink) Old 10-07-2011, 04:37 PM
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Originally Posted by forestacademy View Post
Well that is different than we were always told as owners.

We were always told that the warranty was kept low to keep the cost of the vehicle down. A longer warranty would raise the cost of the vehicle and that is why smartusa (penske) offered an extended warranty to those that wanted to pay more for better piece of mind.

It also justified the cost difference between the US smarts and the higher priced - longer warranty Canadian smarts
That still does remain true. But that's because the smart warranty has always been 2 yr/24k miles in Germany, so if the US shores wanted a longer warranty then we had to pay additional for the difference. What was offered by MBUSA was negotiated with the Germans, and at least this time there isn't an increase to the MSRP for the additional warranty. That's because MBUSA was able to get a better deal on the cars from Germany without having to increase the price of the cars or pay more $$ to acquire them.

But we do have some units to move!
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post #29 of 42 (permalink) Old 10-07-2011, 04:48 PM
 
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Originally Posted by Penske_smart_WCovina View Post
I'm not authorized to discuss the reasons, so I won't. But your information is not correct. I'll leave it at that.
Okay, I'll believe you.

Last edited by Neonspinnazz; 10-07-2011 at 05:32 PM.
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post #30 of 42 (permalink) Old 10-07-2011, 05:17 PM
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Why not leave it at the M-B USA insiders (including dealers) certainly have access to more internal info than we do - as they should. And discussing internal M-B USA affairs on an open website would probably be frowned upon in Montvale...

Time to give it a rest.
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