Dear smart Enthusiast: If your request to convert your current reservation to a BRABUS model is accepted, you will receive an email notification from Smart USA informing you of this news. Unfortunately there is not an exact time frame available. If your request is not accepted, you will receive an email informing you that your current reservation has remained unchanged. If you have any other questions or concerns, please contact us via email or by phone at 1.800.smartusa. Thank you for your interest in smart USA. You will be hearing from us soon! Mia Duncans Customer Service 1.800.smartusa
smart USA - open your mind to the car that challenges the status quo
this was the e-mail when i asked the same question