Orlando makes changes

[kwagar]

I recieved a call this afternoon from Julie at the Orlando smart center to inform me that they have reduced their prep fees from $799 down to $499 and they will be sending me a check for the $300 difference. She also informed me that they will be picking up the smart 1 extended warrenty program to replace the one offerred to me which was twice as expensive. They are also no longer tinting windows unless requested by the reservationist.

I called Dave Schembri and thanked him for his support and action in speaking with the dealership.

My feeling now is that Orlando has made the necessary changes and are now at least competitive with most of the other Florida dealers. While I believe they made these changes under duress I am pleased that they have made them and pleased that the power of the people continues to work.

Thanks to all of you for your support as well as that of smart USA to correct this situation.

We could argue ad nauseum that this should never have happenned and that the Florida dealers continue to be too high in their fees but IMO the deal is over, they have made the changes needed and I can now move on too more important issues.

Thanks again to all of you for your support and thanks to Dave Schembri who acted on the information and dissatisfaction that I shared with him!

[Carnut]

Very nice Ken. I guess this now puts my dealer in West Palm at the top of the hit list. ($595.00)

[KP4 smart]

Ken, thanks for you help. I know Dave Schembri must have weighed in on this one, but we couldn't have done it without your direct involvement.

[SmartCard]

wow.....that's great! (not that you can really call $499 fee great!)

[gamernotwatcher]

The customer, in bulk, with the leadership of kwager successfully bantered this into action. It is fabulous to have this medium to communicate the customers voice. Good job all.

[bobnyuma]

I must agree with all the above. The forum here does work. Hmmmm, faith restored to a more resonable level. WOW, I am really suprized.

[jwight]

Ken,

Great news. Just goes to show if you persevere and have enough support good things can happen. I'd say PAG gets kudos on this one.

[Pivosmart]

Orlando is still a crooked operation. They modified their smart operations a bit, but still are screwing people.

Originally Posted by kwagar

I recieved a call this afternoon from Julie at the Orlando smart center to inform me that they have reduced their prep fees from $799 down to $499 and they will be sending me a check for the $300 difference. She also informed me that they will be picking up the smart 1 extended warrenty program to replace the one offerred to me which was twice as expensive. They are also no longer tinting windows unless requested by the reservationist.

I called Dave Schembri and thanked him for his support and action in speaking with the dealership.

My feeling now is that Orlando has made the necessary changes and are now at least competitive with most of the other Florida dealers. While I believe they made these changes under duress I am pleased that they have made them and pleased that the power of the people continues to work.

Thanks to all of you for your support as well as that of smart USA to correct this situation.

We could argue ad nauseum that this should never have happenned and that the Florida dealers continue to be too high in their fees but IMO the deal is over, they have made the changes needed and I can now move on too more important issues.

Thanks again to all of you for your support and thanks to Dave Schembri who acted on the information and dissatisfaction that I shared with him!

[smarTIKI]

Originally Posted by kwagar

They are also no longer tinting windows unless requested by the reservationist.

Ken,

Are they sending you a $395.00 refund for the window tinting, since you didn't ask for it in the first place, or are you still out the cash on that one?

[BeSmart]

Originally Posted by kwagar

... I called Dave Schembri and thanked him for his support and action in speaking with the dealership.

My feeling now is that Orlando has made the necessary changes and are now at least competitive with most of the other Florida dealers. While I believe they made these changes under duress I am pleased that they have made them and pleased that the power of the people continues to work.

Thanks to all of you for your support as well as that of smart USA to correct this situation...
Thanks again to all of you for your support and thanks to Dave Schembri who acted on the information and dissatisfaction that I shared with him!

Ken, you are the man!!! Your ability to communicate so well with Dave Schembri on these basic issues is very much appreciated. Also very much appreciated is smartUSA's desire to make this an equitable enjoyable experience, different than other car buying experience. Hope they can continue. Bravo to all those who contributed to this process.