That goes to show people will believe a rumor, or something they read in an article. One reviewer spends 15 minutes in a car and complains about the transmission or the ride, and bashes it. As a result, people laugh at the car they read about or heard about, but they never bother to try it themselves. And they'll go right out and buy a car that's close but claims to cram four people into it. Not realizing that by doing so, they're sacrificing a lot - including safety.
People need to break out of the herd mentality and realize there's more to life than beige-box standard cars.
Looks like Smart should have run TV ads a year ago. Crash test data would be an awesome boost to sales - how else did Volvo sell their steel boxes, but to portray them as the safest on the road? You could hit a semi in a Volvo and come out ok.