SmartUSA web site worthless

[Fredvon4]

But hey, most of us already know this.....

I did a full site search and click through about every area and link this AM and finally got peed off enough to drop this in their "contact us" box:

A lot of us log into this site at least once a week. It is frustrating that the various pages are not frequently updated. It is also disconcerting that the latest status and new information is not available on this site.

Example... Roger Pensky's recent (Oct/Nov) news releases...Last you have "In the News" is July stuff

Example #2 Road show completions and inaccurate location info.... Moot now I know, because it is history but it is an example of incomplete or inaccurate info...

Example #3 There is no Warranty info to be found

Example #4 There is no info on current status of second level "confirmation invite to configure"

Example #5 Zero info about the news letters.... I became an Insider on 30 April... To date I have received newsletters 8,9, and 10.... It would be nice to know what was in numbers 1 through 7.... perhaps many of my concerns and questions were answered already. Missing e-mails is an important concern because we know that if we miss the "second invite to configure" because of some e-mail glitch we and you have problems

I know you are manning the 800 number and disseminating a lot of info every day that way....

Don't you think if you posted more current info and FAQs on this web site that you might reduce the call center overhead?

[almita]

Right on Fredvon4, couldn't agree with you more!

[Old smart]

Perhaps a month-or-so ago I logged onto the smartUSA site and immediately got a popup invitation to fill out a survey. The survey was all about the quality and usefullness of the smartUSA webpage. Needless to say, I took the opportunity to wirebrush them for lack of quantity and timely information.

Did anyone else get the invitation to complete the survey??

One thing I found out on the phone is that the call-in reps are specifically denied any access to the status of confirmation invitations.

[SPDYII]

I agree with you guys. I keep thinking that they will change their website soon but it doesn't happen. The Canadian web-site is much better and has alot more information. I hope the USA website will be more like that. E-mailing them is equally dissatisfying. They never tell you any information but say to ask them anything. What good does it do to ask questions when they don't give any answers?

[2micro4u]

I agree as well their site should be update better than what it is.

[gamernotwatcher]

Does anyone recall, the smart site where the home page was of smarts driving on overhead highways etc? True it does not match the smart.com page motif but still, I think it was very cool.

[spdickey]

I suspect that when the LA Auto Show is done and now with the completion of the San Jose press event last month, the marketing folks will get back in gear and update the website.

[propes]

Chances are you'll see a major change in the site starting on January 1st (or there abouts). Despite lack of up-to-date information, it has the info it needs right now: enough to get a person interested. The detail-oriented people (like us) are a drop-in-the-bucket, and you don't see that type of information on most car websites.

[Fredvon4]

Propes

Sorry ...while I think I know what you mean--- it sounds like the 35 thousand of us who rapidly sent 99 dollars 99X35,000= $3,465,000
are just a "drop in the bucket" ??

PAG and IB have not kept up their end of the bargain as far as I am concerned....

We have showed our good faith with cash money...all we are asking is more and better INFORMATION!! No one out here is expressing any unreasonable expectations...IMO

Well that is not true, I think we all are universally disappointed in the 2/24 warranty issue

[Smart_ABQ]

I agree that they could offer more information to the many people that have a genuine interest in their product. I would think they wouldn't want to lose prospective customers because they dropped the ball in keeping people updated when all they need to do is update their website.