I have seen a couple printed in different posts on this forum. They appear to come from IB with Dave Schrembi's name (I can't remember how he spells it) at the bottom of the letter. It essentially tells you the address and phone number of your dealer but the rest is quite generic and somewhat vague.
As for me, I'm still waiting for ANY kind of contact, even though I also registered early in the morning on the first day. I'll keep waiting along with lots of others.
Received my email confirmation from SmartUSA at 11:58 PM EST last night. Called listed dealer this morning and they had no additional information or specifics other than to state they expected their first cars mid to late next week. One step at a time...
I'm an 1173 in NYC. I got an email posted last night at 7:24 PM explaining that my Smart is scheduled to arrive in USA within the next 30 days. However, my Penske contact has told me my car arrived in December and is sitting in Baltimore. Sounds like the left hand doesn't know what the right is doing. Still waiting for a positive response from my dealer.
I have e-mails sent yesterday (1/10) from both Dave Schembri and smart center Seattle.
Dave's arrived in my in-box at 7:34 PM and is pretty generic.
The dealer's e-mail arrived an hour earlier at 6:27 PM and had more detail:
Congratulations! I am contacting you to welcome you to the smart center Seattle family and let you know that you will be driving your new smart home very soon! The status of your smart car is “In Transit” which means that it has had its final inspection prior to being loaded onto transport from Long Beach, CA. There is not an exact delivery date but once we have that information we will forward it to you. A smart Start Specialist is already making arrangements to schedule an appointment for you to come to the center and complete your purchase. In order to make sure we make best use of your time, as well as to ensure a perfect experience, we need some information from you. Once received, we will use this information to plan out your visits and send you an outline of what happens next.
Please send us an email answering the following:
Current contact information for you
a. Preferred contact method (phone, fax, email, carrier pigeon)
b. Legal name(s) (as used for vehicle registration)
c. Home address (mailing and physical)
d. Daytime/Evening contact phone #
e. All email contact information
f. Reservation/ confirmation number
g. Name of your car (yes you need to name your smart!)
Schedule
a. What are the best times for you to be contacted by phone?
b. What are the best days for you to come in?
Other smart Stuff
a. Would you like to have a test drive before your car arrives?
b. What else can we do for you?
c. What questions can we answer for you the next time we talk?
I look forward to meeting you. The next contact you have will be from one of our smart Start Specialists to answer your questions and schedule any preliminary visits to the center. Feel free to email me with any questions you may have or come to the center anytime. However, because of our limited number of demonstration vehicles I ask that you schedule an appointment by email or phone before you come in so you can take one for a ride.
I have e-mails sent yesterday (1/10) from both Dave Schembri and smart center Seattle.
Dave's arrived in my in-box at 7:34 PM and is pretty generic.
The dealer's e-mail arrived an hour earlier at 6:27 PM and had more detail:
Congratulations! I am contacting you to welcome you to the smart center Seattle family and let you know that you will be driving your new smart home very soon! The status of your smart car is “In Transit” which means that it has had its final inspection prior to being loaded onto transport from Long Beach, CA. There is not an exact delivery date but once we have that information we will forward it to you. A smart Start Specialist is already making arrangements to schedule an appointment for you to come to the center and complete your purchase. In order to make sure we make best use of your time, as well as to ensure a perfect experience, we need some information from you. Once received, we will use this information to plan out your visits and send you an outline of what happens next.
Please send us an email answering the following:
Current contact information for you a. Preferred contact method (phone, fax, email, carrier pigeon) b. Legal name(s) (as used for vehicle registration) c. Home address (mailing and physical) d. Daytime/Evening contact phone # e. All email contact information f. Reservation/ confirmation number g. Name of your car (yes you need to name your smart!)
Schedule a. What are the best times for you to be contacted by phone? b. What are the best days for you to come in?
Other smart Stuff a. Would you like to have a test drive before your car arrives? b. What else can we do for you? c. What questions can we answer for you the next time we talk?
I look forward to meeting you. The next contact you have will be from one of our smart Start Specialists to answer your questions and schedule any preliminary visits to the center. Feel free to email me with any questions you may have or come to the center anytime. However, because of our limited number of demonstration vehicles I ask that you schedule an appointment by email or phone before you come in so you can take one for a ride.
I'm an 1173 (10:30 am), but no e-mail or phone call yet. Has anyone from the mid-Atlantic received a call or e-mail? More specifically the Washington DC area.
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