Anyone get their email?

[AnitaInKC]

My dealer said that as an 'early' reservationist, I'd get an email from smartUSA yesterday. Well...nothing so far. Did anyone else get one?

[Harleyduo]

I have seen a couple printed in different posts on this forum. They appear to come from IB with Dave Schrembi's name (I can't remember how he spells it) at the bottom of the letter. It essentially tells you the address and phone number of your dealer but the rest is quite generic and somewhat vague.

As for me, I'm still waiting for ANY kind of contact, even though I also registered early in the morning on the first day. I'll keep waiting along with lots of others.

[eqwalker]

1173 here and still nothing at all.

[JetJazz]

Mr. Kettenbeil of Penske group said that emails will go out next Monday.

[Agent 86]

Received my email confirmation from SmartUSA at 11:58 PM EST last night. Called listed dealer this morning and they had no additional information or specifics other than to state they expected their first cars mid to late next week. One step at a time...

[scoutmaster]

I'm an 1173 in NYC. I got an email posted last night at 7:24 PM explaining that my Smart is scheduled to arrive in USA within the next 30 days. However, my Penske contact has told me my car arrived in December and is sitting in Baltimore. Sounds like the left hand doesn't know what the right is doing. Still waiting for a positive response from my dealer.

[dancote]

I have e-mails sent yesterday (1/10) from both Dave Schembri and smart center Seattle.

Dave's arrived in my in-box at 7:34 PM and is pretty generic.

The dealer's e-mail arrived an hour earlier at 6:27 PM and had more detail:

Congratulations! I am contacting you to welcome you to the smart center Seattle family and let you know that you will be driving your new smart home very soon! The status of your smart car is “In Transit� which means that it has had its final inspection prior to being loaded onto transport from Long Beach, CA. There is not an exact delivery date but once we have that information we will forward it to you. A smart Start Specialist is already making arrangements to schedule an appointment for you to come to the center and complete your purchase. In order to make sure we make best use of your time, as well as to ensure a perfect experience, we need some information from you. Once received, we will use this information to plan out your visits and send you an outline of what happens next.

Please send us an email answering the following:

Current contact information for you
a. Preferred contact method (phone, fax, email, carrier pigeon)
b. Legal name(s) (as used for vehicle registration)
c. Home address (mailing and physical)
d. Daytime/Evening contact phone #
e. All email contact information
f. Reservation/ confirmation number
g. Name of your car (yes you need to name your smart!)

Schedule
a. What are the best times for you to be contacted by phone?
b. What are the best days for you to come in?

Other smart Stuff
a. Would you like to have a test drive before your car arrives?
b. What else can we do for you?
c. What questions can we answer for you the next time we talk?

I look forward to meeting you. The next contact you have will be from one of our smart Start Specialists to answer your questions and schedule any preliminary visits to the center. Feel free to email me with any questions you may have or come to the center anytime. However, because of our limited number of demonstration vehicles I ask that you schedule an appointment by email or phone before you come in so you can take one for a ride.

Ethan Smith
General Manager
smart center Seattle
esmith@smartcenterseattle.com
206.243.1455

Looking forward to a call today.

[Carnut]

Originally Posted by dancote

I have e-mails sent yesterday (1/10) from both Dave Schembri and smart center Seattle.

Dave's arrived in my in-box at 7:34 PM and is pretty generic.

The dealer's e-mail arrived an hour earlier at 6:27 PM and had more detail:

Congratulations! I am contacting you to welcome you to the smart center Seattle family and let you know that you will be driving your new smart home very soon! The status of your smart car is “In Transit� which means that it has had its final inspection prior to being loaded onto transport from Long Beach, CA. There is not an exact delivery date but once we have that information we will forward it to you. A smart Start Specialist is already making arrangements to schedule an appointment for you to come to the center and complete your purchase. In order to make sure we make best use of your time, as well as to ensure a perfect experience, we need some information from you. Once received, we will use this information to plan out your visits and send you an outline of what happens next.

Please send us an email answering the following:

Current contact information for you
a. Preferred contact method (phone, fax, email, carrier pigeon)
b. Legal name(s) (as used for vehicle registration)
c. Home address (mailing and physical)
d. Daytime/Evening contact phone #
e. All email contact information
f. Reservation/ confirmation number
g. Name of your car (yes you need to name your smart!)

Schedule
a. What are the best times for you to be contacted by phone?
b. What are the best days for you to come in?

Other smart Stuff
a. Would you like to have a test drive before your car arrives?
b. What else can we do for you?
c. What questions can we answer for you the next time we talk?

I look forward to meeting you. The next contact you have will be from one of our smart Start Specialists to answer your questions and schedule any preliminary visits to the center. Feel free to email me with any questions you may have or come to the center anytime. However, because of our limited number of demonstration vehicles I ask that you schedule an appointment by email or phone before you come in so you can take one for a ride.

Ethan Smith
General Manager
smart center Seattle
esmith@smartcenterseattle.com
206.243.1455

Looking forward to a call today.

Super customer relations. I pray I get a similar email when my time comes. Kudos to Ethan Smith and smart center Seattle.

[smartco]

We have two (2) smarts on order

5095611173 - Red Passion Coupe
1370611173 - Yellow Cabrio

Received the generic DS email letter at 7:33 last night for the 4:59:05 Coupe. No email for the 4:07:31 Cabrio.

[strider63]

I'm an 1173 (10:30 am), but no e-mail or phone call yet. Has anyone from the mid-Atlantic received a call or e-mail? More specifically the Washington DC area.