Cargo tracking your smart

[MR Claudia]

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[SharonRB]

Okay, now I'm pissed. I went to the tracking site and saw that my car (based on the VIN I was given at the dealership on March 8) was loaded on the Boheme on March 10 at Bremerhaven. It's scheduled to arrive in Baltimore tomorrow, March 27.

So, since I was surprised I hadn't gotten a call from the dealership, I called and was told they had not gotten any word that my car had been loaded on the ship and that I would have gotten a call if they had been notified. I said that didn't make any sense, as I was looking at it on my screen. My brand specialist, kept giving me the same answer ** "Well, we haven't gotten word through smartUSA and that tracking site isn't related to smart USA, so we don't know if it's right."

An important point of reference is that my dealership is in Bloomfield Hills, Michigan, right next to smartUSA headquarters, and they get better information than most of the other dealerships. I kept telling her this made no sense and she didn't even say she'd check into it until I really pushed her on it.

My VIN hadn't even hit the dealership yet ** I got it from someone there who looked it up on the main smartUSA site ** and it looks like it should be in Baltimore tomorrow. It was a very frustrating conversation, but finally my brand specialist said she'd check into it and get back to me.

If this is any indication of how my actual transaction is going to go, I'm not looking forward to it.

UPDATE:
I heard back and it's been confirmed that my car is on the ship. ETA is a week and a half or so, maybe two weeks. I'm satisfied that things were checked into and that I heard back quickly.

[SharonRB]

Originally Posted by smartky

I don't know if anyone else has had issues finding their ship on AISLive.com, but I sure did (most embarrassing was that I was looking at "Hyundai Courage" which is a different ship than "Courage"). I've found another way to track the ship that works better for me, and might work better for you (assuming http://schedule.2wglobal.com/AppTracking/cargoTrack.do works for you to find your ship).

1- Find your ship's name.
2- Visit vesseltracker (http://www.vesseltracker.com/en/Home.html) and type in your ship's name. Your goal is to get your ship's callsign.
3- Using the Callsign that vesseltracker gives you, go to http://www.sailwx.info/shiptrack/shipposition.phtml and enter your ship's callsign.

You'll get a red dot of where they last saw your ship. It's not real time, but probably adequate for most of us given how slowly the ships move and how slowly the cars seem to get distributed once they get into port.

Cool! It shows my ship approaching Halifax four days ago. Sounds about right, since it's supposed to be in Baltimore tomorrow. Of course my brand associate has absolutely no information about it.

[limey]

I checked the ship that my car is on by booking number, and it is listing 611 smarts as being onboard and headed to Baltimore, so it looks like there should be a bunch of new smarts hitting the road soon

[evilbean42]

Was at my dealership to start setting things up, since I cargo tracked my smart and saw it got to baltimore last weekend. The dealership wanted to know how we figured that out because they had been calling smart usa to get tracking info and had no luck. Seems we are a bit ahead of them, so don't get discouraged if the dealership doesn't know what you do.

[spdickey]

Originally Posted by SharonRB

Okay, now I'm pissed....
So, since I was surprised I hadn't gotten a call from the dealership, I called and was told they had not gotten any word that my car had been loaded on the ship and that I would have gotten a call if they had been notified. I said that didn't make any sense, as I was looking at it on my screen. My brand specialist, kept giving me the same answer ** "Well, we haven't gotten word through smartUSA and that tracking site isn't related to smart USA, so we don't know if it's right."

The dealerships don't get notified by smart until after the car lands in Baltimore and has gone through inspection. Then its about a month until it lands at the dealership.

When dealers call you earlier with information, they get a lot of phone calls "where is it now?" So they tend to wait until they are closer to delivery so as not to build too much anticipation by calling too soon.

The tracking information we got you here is not something the dealers look at, so don't be upset that you have more information than they have on your particular car.

[Amethyste]

I had my VIN before the car was at the port ready to be loaded...

[SharonRB]

Turns out that the business manager at the dealership had me on his list to call today. My timing was perfect! They say my car should be in within two weeks ** should be landing in Baltimore tomorrow. w00t!!!! I can't wait.

[SharonRB]

Well, from the tracking site, it looks like the ship didn't reach port yesterday after all. Now it's showing that it's supposed to arrive today and leave today for Georgia.

I figured out how to find the other cars on the ship, and there are 100 cars with smart VINs onboard the Boheme.

[SharonRB]

VINs on board the Boheme, schedule to reach Baltimore today:

WMEEK31XX8K125716DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605180WMEEK31XX8K125053DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605174WMEEK31XX8K120435DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604481WMEEK31XX8K120306DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604509WMEEK31X98K125092DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605887WMEEK31X98K124640DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871606384WMEEK31X98K124573DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871606426WMEEK31X98K122189DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604534WMEEK31X98K120748DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604488WMEEK31X88K126265DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871606346
WMEEK31X88K125200DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605113WMEEK31X88K125116DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604465WMEEK31X88K124838DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871603173WMEEK31X88K124628DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604477WMEEK31X88K124290DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871606416WMEEK31X88K120756DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605183WMEEK31X78K125124DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605881WMEEK31X78K124880DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871606009WMEEK31X78K121249DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605225WMEEK31X78K121218DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604487 WMEEK31X78K117850DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871603812WMEEK31X68K125163DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605189WMEEK31X68K124448DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871603741WMEEK31X68K124420DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605154WMEEK31X58K120701DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605226WMEEK31X58K120357DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871603127WMEEK31X58K119144DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605258WMEEK31X58K117250DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871606037WMEEK31X48K124416DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605119WMEEK31X48K121175DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871603913WMEEK31X48K120267DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604511WMEEK31X38K120924DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871603993WMEEK31X38K120423DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871603904WMEEK31X28K126102DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871606499WMEEK31X28K125001DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605151WMEEK31X28K124530DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605160WMEEK31X18K125183DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605121WMEEK31X18K120601DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871604512WMEEK31X08K125918DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605144WMEEK31X08K125367DEBRB627164LOADED ON VESSELBREMERHAVEN10/03/2008 13:160871605977
I couldn't post them all in one post. The rest will follow.