Discount Tire to the Rescue

[rawhidekid]

Tore up my left rear tire today. Took it to our local Discount Tires and they got me a new Connty in one and a half hours. Tire cost $106.00 warranty and spin balance brought it to $158.00 out the door. I was sure sweating not having a spare but came out ok.

[CharlieK]

Thanks! I like to hear good stuff like that.

[a2jack]

Our discount didn't even have a socket to to fit the lug bolts. A2Jack

[rawhidekid]

Tucson's' smart population is slowly growing. It used to be I would go a week without seeing one then see four or five in one day. Now I see at least two different ones every day. As the amount grows, so should the support in the local auto industry, (I hope).

[jefferios]

Originally Posted by a2jack

Our discount didn't even have a socket to to fit the lug bolts. A2Jack

Thats terrible. The socket isn't unique.

Otherwise, glad to hear they got you back on the road.

[Kermit]

My Discount Tire manager said he'd be scared to ride in a smart because it was a deathtrap. I haven't been back and am continuously asked where to get tires for all types of cars. Discount Tire is on my list of places to avoid.

#1 store manager rule - NEVER SAY ANYTHING NEGATIVE AROUND A CUSTOMER and better yet don't say it TO the customer about something they might be passionate about.

[ClearwaterZiggy]

Originally Posted by Kermit

My Discount Tire manager said he'd be scared to ride in a smart because it was a deathtrap. I haven't been back and am continuously asked where to get tires for all types of cars. Discount Tire is on my list of places to avoid.

#1 store manager rule - NEVER SAY ANYTHING NEGATIVE AROUND A CUSTOMER and better yet don't say it TO the customer about something they might be passionate about.

I can understand avoiding that location... but do you avoid the whole company altogether? Did you bring it to the attention of the HQ?

I had a VERY bad experience (I honestly believe they did serious damage to my vehicle) at a MAJOR tire dealer that made me avoid that location... when I brought it to the attention of the corporation's home office, their poor handling of my complaint has turned me off to the entire corporation forever.

(I'm a corporate trainer... whenever I teach a customer service class I use my experience as an example of what NOT to do. 100s of folks have heard my story.)

[WhiteNBlack08]

Originally Posted by Kermit

My Discount Tire manager said he'd be scared to ride in a smart because it was a deathtrap. I haven't been back and am continuously asked where to get tires for all types of cars. Discount Tire is on my list of places to avoid.

#1 store manager rule - NEVER SAY ANYTHING NEGATIVE AROUND A CUSTOMER and better yet don't say it TO the customer about something they might be passionate about.

I had a similar experience at our local Discount Tire, they sold me a set of defective tires and wouldn't stand behind it until I filled out an online survey slamming them. I had the car back in 4 times in 4 months because the tires were out of round, and they claimed they couldn't find anything wrong until the free repalcement ran out, then all of a sudden the tires were out of round, and it was going to cost me to have them replaced.

Never been back to a them since. I shop at Tire Rack now....

[Kermit]

Because of the one store I don't go to the other location near here. Now I just do Tire Rack and I have access to the equipment to mount myself.

I did the same thing with Wal-Mart about 17 years ago. One bad experience in one store and I didn't step foot in a store for 5 years. I did get over it.

[Stretchmobile]

Originally Posted by Kermit

Because of the one store I don't go to the other location near here. Now I just do Tire Rack and I have access to the equipment to mount myself.

I did the same thing with Wal-Mart about 17 years ago. One bad experience in one store and I didn't step foot in a store for 5 years. I did get over it.

7 step program, Walmart haters anonymous.