I have a 2009 Smart that I took delivery of in Dec. 2008. At the time of delivery we noticed some tiny (pinhead size)specks, almost like bubbles in the black tridion above and around the doors, both sides of the car. We pointed them out to the dealership and also had them note it on the sale papers. We were told to bring the car back in (Service was closed at the time) and have it looked at, which we did within the first two weeks.
The Service Manager agreed with us that it appeared to be a factory defect and they wanted the factory rep to see it. As the rep was only in the area periodically, and we live 40 miles away from the dealership, it was difficult to coordinate a date & time to get the car in while the rep was available. In the meantime, the Service Mgr took photos of the affected areas to show the rep.
Three weeks ago I took the car in for another issue and coincidentally the factory rep was also there. He took a look at the car and after being rude,
obnoxious (those "little things"?), patronizing, condescending, and generally offensive, he informed me that there were other cars with more spots than mine and bottom line...Smart would not do anything about it. I was shocked and royally p&**@d off. After telling him that he needed to go take Customer Service 101 again because he'd obviously flunked it the first time around, I stormed out of there.
I have no problem with the dealership itself or the Service Mgr. He has been very helpful, courteous, and professional every time I've dealt with him.
I called Smart to file a report on that rep and I talked with a very nice customer service person who took down all the details of what had happened and read it back to me, so I know he was listening!
If you've made it through this post to this point, my question is whether anyone else has seen those same spots in their car? If so, were they addressed or were you also given a runaround?
I'm a very good natured and agreeable person but I was made to feel as if I was making something out of nothing, even though the Sales and Service people at the dealership all agreed these spots were visible and should be taken care of. I feel that Smart should make this right.
Thoughts? Thanks in advance.
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