J D Power Survey

[74AMX304V8]

Have any of you people received one of these for your smart? I did, and sent it in.

[srroth]

we got one, and sent it in, along with 2 others!

[Springlering]

Yep.

Gave it as rave but fair a review as I could.

Some of the questions were difficult to answer (how is the ride? how is the transmission shifting, that kind of thing, where none of the answers were really applicable to the Smart).

It was like taking the SAT, where you can see a dozen different appropriate answers outside the box, but you have to think, "how does The Man want me to answer this question".




BTW, I've been reading Jeremy Clarkson's books, which are a collection of his (mostly) motor reviews, got to nearly the end of the fourth one I've read, and nearly fell out of my chair. The first car he came out without the typical (but delightful) Clarkson beating around the bush and simply called "Brilliant"? The Smart. And then he repeated himself a couple of articles later.

Wish they'd dated the articles in that book like they have his other books, but it was probably around 1999'ish.

His writing is excellent, in a *snort*snort* lmao *snort* kind of way.

[smartfloridadad]

I've received 3 surveys including JD Powers in the last week

[muffinsmama]

We have received at least six of them from different companies, including 2 with nice fresh dollar bills in them as an incentive to fill them out. How many am I expected to complete? There are always so many questions in so many ways that I'm about dizzy when I'm finished.

[smartSparky]

I've only received the Powers survey. Gave Charlie high marks but did note some of the issues I've posted elsewhere.

[nmcl714]

Yes my wife got her two ago. I filled it out and sent it back this week. She said for a long as it was they should have sent more then a dollar.

FMF Doc

[pjneedster]

I just got one today - about 5 weeks after I got the car. I'm OK with questions that are specific, like rate on a scale of 1 - 10 the "sound of doors when closing".

But questions like rank on spectrum "Luxurious - No Frills"? Thats a forced dichotomy from JD Powers. Its extremely luxurious for me to be able to easily swing my legs in/out of the car and not have to do a full squat to stand up to get out. And its extremely No Frills with no frou-frou ornamentation and tight functional design. I consider both ends of that spectrum to be very good things.

IMHO marketing surveys like this lead to things like what happened to the original Scion Xb.

[Old SGM]

I got the J.D. Power survey last week, I gave an honest appraisal, I really like the car. They asked 2 things I did not like, I listed steering column (wheel) does not adjust up and down, and that the Smart requires Premium Fuel (Considering the engine gets 71 HP out of 60 Cubic Inches (1000 CC) that is impressive to me). My Smart will always get Premium unless it is just not available.