it's definitely a learning process for everybody involved. even the dealers will tell you that we (the internets) know more than they do. obviously because we have thousands of people talking to each other where they get all of their info (as little as it is) from one source.
i picked up my car last night. although the dealer is up and running, they are still learning so i had to exact some extra patience (i don't have a lot). my dealer is associated with MB, but they still hired new and green employees for the Smart brand. probably good idea since most MB personnel wouldn't be seen at that end of the building haha. since i write a check for my cars, i like everything to be quick and in order when i arrive at the dealer. i don't like car dealers and i don't like to spend time there. but they are in training which made this the most lengthy delivery i've had. since i was writing a check, i had to fill out a full credit app. i've never done that. i'm not asked to do that on $65k cars. but as i say, they are learning so i cut them so slack. they'll figure it out. then i had to wait around for somebody give me the quick go-over on the car. i didn't need this but again, i played along. but i waited for 35 minutes for somebody to arrive and the procedure lasted less than 5.
i would recommend doing everything you can over the phone/internets before you arrive unless you don't mind being a lab rat and just understand, like i did that they are in a quickly changing process that will certainly get better with time.
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