How does one get to be involved with smarts? Can just any old dealer, like the dubious Hummer dealer, qualify to be smart? Don't you have to start out smart? With smart standards? Smart specs? Smart creds?
Pardon my bias, but a former Hummer dealership is, well, I'll just say it, a neanderthalish basis. "The salesmen are pissy." about says it all.
Just as it's all about jobs, it's all about service. Enthusiasm for the product. Belief in the concept. Know-how.
smart is an exclusive club. We're different. Yet, we're the same: we demand good service for our good cars. "pissy" just won't do. Ironic, isn't it? The little smartie booted the big bad Hummer.
Accomodate or perish.
Hum that.