Maybe we should have a new thread-"PAG Dopey"

[MercuryX100]

Okay, we get the "30 days" e-mail from smart. It gives our dealer assignment, Bergstrom's smart center of Milwaukee, and says that if the dealer has has not contacted us in seven days to e-mail or call smart.
Now we've already been to the dealer, weeks ago in fact.
So why does smart tell us to contact smart and not the dealer? We were curious, so we e-mailed smart advising it had been a week, and hadn't heard from Bergstrom.
smart's response? "Dear smart Enthusiast, Thank you for your interest in smart USA. I do apologize for the inconvenience, you may now contact the dealership for more assistance. If you have any other questions or concerns, please contact us via email or by phone at 1.800.smartusa. Thank you for your interest in smart USA. You will be hearing from us soon! Jessica Ratcliff Customer Service www.smartusa.com 1.800.smartusa."
Dopey. We love the idea of the car (reality soon), Bergstrom is great so far, Mercedes seems to have done a great job with the car although loses points for getting cold feet in the US market, but PAG? Not so sure...

[Pivosmart]

I have to agree. smart customer service sends canned emails. They might as well get rid of that department.

[SmartCard]

Originally Posted by MercuryX100

So why does smart tell us to contact smart and not the dealer?

simple...SmartUSA wants to know what dealers are not doing thier job in contacting the customer!

[CruisingAZ]

Originally Posted by SmartCard

simple...SmartUSA wants to know what dealers are not doing thier job in contacting the customer!

OR they have not updated thier generic e-mail in so long that it is still the one they were using before the dealers were announced.

[SmartBob]

Originally Posted by SmartCard

simple...SmartUSA wants to know what dealers are not doing thier job in contacting the customer!

Hit the nail right on the head, man!