As you all know I have hadmy smart for quite sometime now. Well my mom's smart finally came in and we picked it up on Dec. 1st. Later that day my mom noticed a rattle from under the dash. So I took the car out for a spin and heard it too, I hate taking it to our dealer to work on because they are terrible they like to blame problems on other things, so they dont have to work on the car. So I looked and looked and could not find this rattle, so last resort was to take it to the dealer. We take it in on Dec 1st same day my mom got it, and they call us and tell us the noise was the garage door opener. (lol) This is extremly funny because we just put the garager door opener in when we left the house to bring it up there and the noise was heard before that. By the way the garage door opener does not make a noise up there. So they give the car back to us rattle and all when my mom gets in it guess what lights up you guessed it check engine light. So they take it back and we have gotten a call every day for a week now. With them telling us we have no idea whats wrong with the car it shows a code but we dont know what it is. We have called Germany and talked to tech support but still have no idea what it is. Great service huh Not even had the car for a full day plus no idea what is wrong with it and in service for a week so far. This is only lets say number 3 or 4 incodent (sp) with the service department so far. Biggest problem is there servie writer he is terrrible. Called for a week straight on my car left messages and everything never returned a call. He has a nice letter against him right now that the GM told us to do about the situation and his rudeness. Sorry it was so long everyone
As you all know I have hadmy smart for quite sometime now. Well my mom's smart finally came in and we picked it up on Dec. 1st. Later that day my mom noticed a rattle from under the dash. So I took the car out for a spin and heard it too, I hate taking it to our dealer to work on because they are terrible they like to blame problems on other things, so they dont have to work on the car. So I looked and looked and could not find this rattle, so last resort was to take it to the dealer. We take it in on Dec 1st same day my mom got it, and they call us and tell us the noise was the garage door opener. (lol) This is extremly funny because we just put the garager door opener in when we left the house to bring it up there and the noise was heard before that. By the way the garage door opener does not make a noise up there. So they give the car back to us rattle and all when my mom gets in it guess what lights up you guessed it check engine light. So they take it back and we have gotten a call every day for a week now. With them telling us we have no idea whats wrong with the car it shows a code but we dont know what it is. We have called Germany and talked to tech support but still have no idea what it is. Great service huh Not even had the car for a full day plus no idea what is wrong with it and in service for a week so far. This is only lets say number 3 or 4 incodent (sp) with the service department so far. Biggest problem is there servie writer he is terrrible. Called for a week straight on my car left messages and everything never returned a call. He has a nice letter against him right now that the GM told us to do about the situation and his rudeness. Sorry it was so long everyone
I hope the service at Tampa is not indicative of service throughout the Penske dealer network. Make sure you send a copy of your letter to the headquarters folks. Hopefully they think they have a role to play for the multiple millions of dollars they make
I hope the service at Tampa is not indicative of service throughout the Penske dealer network. Make sure you send a copy of your letter to the headquarters folks. Hopefully they think they have a role to play for the multiple millions of dollars they make
Yep, remember all the hype early on about smart being "a new car buying experience?" Some dealers appear to have taken that to heart, but others (majority?) are doing business just like they always have. Letters to the franchise owner, Dave Schembri and Roger Penske (in this case one of his dealerships) are in order IMHO.
Is it time to start a thread naming good and not so good dealer sales and service experiences?
Is it time to start a thread naming good and not so good dealer sales and service experiences? [/quote]
I think it is time for that. I have never had a good expierence with the service department in Tampa. Now the smart dealer on the otherhand is a different story they are great to deal with. If only they could teach service a thing or two.
I hope the service at Tampa is not indicative of service throughout the Penske dealer network. Make sure you send a copy of your letter to the headquarters folks. Hopefully they think they have a role to play for the multiple millions of dollars they make
No.. it's just Tampa... This is why we take our cars 100 miles away to Orlando for service... and parts... It's really that bad.
Just a thought....since most smart dealerships are aligned with a Mercedes dealership, is it possible the mechanic thinks working on a smart is below him (or her)? I'm sure there is less money to be had doing warranty work on a smart vs an $80K MB. Could be an argument for more stand alone dealerships
Just a thought....since most smart dealerships are aligned with a Mercedes dealership, is it possible the mechanic thinks working on a smart is below him (or her)? I'm sure there is less money to be had doing warranty work on a smart vs an $80K MB. Could be an argument for more stand alone dealerships
If thats the case, Im driving 150 miles for service then.
Just a thought....since most smart dealerships are aligned with a Mercedes dealership, is it possible the mechanic thinks working on a smart is below him (or her)? I'm sure there is less money to be had doing warranty work on a smart vs an $80K MB. Could be an argument for more stand alone dealerships
That's exactly the case in Tampa.. we're looked at as the red-headed step children... which is why we go to the stand alone dealership in Orlando.
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