A RANT...Windshield replacement.. you won't believe this!!

[a2jack]

This is again, is a very old thread. By now the dealers should all be on the same page as far as quotes are concerned.

We run high mileage, and all our cars end up with stone hits on the windshields. So far the Smart has escaped a pit, but I have heard small stones hit. We have 20k on the car so we are due.

We carry enhanced glass insurance, it's very cheap.

[jonnysan]

Originally Posted by SmartCard

Why didn't you use your insurance? Most states mandate that insurance companies cover windshield replace without a deductible! Afterall, its not a warranty issue.

Doesn't make that kind of crap right!!!!!! These situations are why our insurances cost so much. I believe they call it "INSURANCE FRAUD"..

That is absolutely unacceptable and this dealer should be blackballed.

Is this whole world gone GREEDY???????

[SAFE4NOW]

Originally Posted by jonnysan

Doesn't make that kind of crap right!!!!!! These situations are why our insurances cost so much. I believe they call it "INSURANCE FRAUD"..

That is absolutely unacceptable and this dealer should be blackballed.

Is this whole world gone GREEDY???????

1. Warranty Claim - A ROCK hit the windshield and cracked... same as a nail puncturing a tire... outside influ is NOT a failure of a component.... why would warranty have anything to do with it?
2. Greedy? The entire story was not and has not been told.. the client approved the windshield replacement, after she had called into the parts department and was provided an estimate for the PART. Client came into the SERVICE department and left car for the windshield to be installed. A signed write up form was included in this process. Due to an assumption by the client ( That she had a complete estimate ) AND the dealership ( that she had a complete estimate )
3. Fraud? How, that is what insurance is for.... rock causes damage to car... rock damage covered by policy, make claim on policy.... seems straight forward to me.

[KarenS]

Safe4now,

Loved your answer! Very well thought out and delivered!

[jediknight36]

Originally Posted by SAFE4NOW

1. Warranty Claim - A ROCK hit the windshield and cracked... same as a nail puncturing a tire... outside influ is NOT a failure of a component.... why would warranty have anything to do with it?

The tire warranties usually cover this for x number of days.

[exdeg1967]

I bought my Smart from ParK Place Dallas and have not had good experiences with them. So, that could be your problem.

[jediknight36]

Originally Posted by exdeg1967

I bought my Smart from ParK Place Dallas and have not had good experiences with them. So, that could be your problem.

You are the second on this board talking about bad service from SCD. Might want to try again. Most people here, from DFW, love the Dallas Smart Center.

[h20m0f0]

I would of told the dealer to take that windshield out, I dont want it... No way in He11 I would of paid 1200.00 for a winshield

[Razorback]

Just had a car in front of me throw a rock and cause a nickel sized spider crack in the windshield. Went straight home to try and avoid making the crack bigger. Called my Insurance company (State Farm), no deductible and set up to send a reputable Glass Shop out to my house tomorrow to repair the crack.

[jonnysan]

Originally Posted by bradgarbus

I just had the windshield replaced in my Towncar this past week. A few months ago I switched over to Liberty Mutual to take advantage of the special smart car coverage when it finally arrives. Evidently Liberty Mutual is partnered with Safelite here in SE VA. They came to my work, replaced the windshield and were done in less than 30 minutes, put the inspection sticker back on, and even the oil change sticker! I was surprised how nice it looked, very professional and I only paid my $100 deductible. Not bad. I can say if Safelite doesn't have a smart windshield should something happen to my smart when it arrives there will be hell to pay. Liberty Mutual and Smart joined together to offer the smart owners better coverage with all the frills, if their sub contracts can't take care of my smart someone is going to have a bad day...

More info about smart and Liberty Mutual at:
Liberty Mutual Smart Car

I couldn't have said it better myself.....And I also have Liberty Mutual...good company so far. Yes, a charge of almost 10% of the total cost of the car for a windshield replacement does sound abit exorbitant to me. After all...we did by this car for economy...among other things.