Rate your post delivery dealer experience

[NM dude]

Followup by smartcenter Albuquerque has been great. Stacielynn calls me periodically to see how the car is doing, service and parts have been very helpful when I`ve called them.

[bumblebee]

My post delivery experience has been good. I picked up my smart on January 24th and a couple weeks after that the service department called me to make sure that I have not encountered any problems with my smart. The had me bring my smart to the dealership so they can inspect the car and check the computer making sure that it's not throwing a code that I am not aware of. Since then I've been back a few times to chit chat with the sales department and also had a screw replaced on my spoiler. I've gotten to know some of the people at the dealership well and I always feel welcome whenever I stop by to say hello if I am in the neighborhood.

[jnonny]

My dealings with Smart Center Edison NJ (Central NJ) have been totally top notch before, during, and after delivery..

[CruzinSusan]

smart center Portland, in a word, ROCKS.

Sales (Hi, Clint! THANK YOU); Service (~love~ The Brycemaster) is exceptional; and financing with large down was a breeze.

Haven't had any problems, but even with teeny questions -bam! Right-now answers. I really appreciated The Brycemaster's tour of the Super Computer Tester thingie, and the time he took to have a very technical conversation with Electronics Engineer (ret.) Dad.

smart center Portland is a credit to the whole Program, and I would encourage anyone interested in smarties to drop by and have a chat.

[OC1Dave]

Rahal in Shadyside Pittsburgh, PA - nicest and cleanest dealership facility that I have ever been in. The sales staff was friendly and the transaction was painless and smooth. Too bad they are 150 miles away!

[smart teacher]

smart center Bloomfield, home of "SMUG - The Home Team, has been excellent, before, during and after the purchase.

[Wdhitch]

The Tampa dealer is very sales oriented... after delivery it's hard to get an answer to any questions and the service department took a month to get a replacement part for what turned out to be a repairable issue!!!

If I need service it's going to Orlando (met the tech there and he's fantastic) or Sarasota (great service dept). Both dealerships have received outstanding marks in my book.

I've ordered my second smart and I'll be picking it up at either Orlando or Sarasota... Even it it adds extra time.

[slowpoke]

Baker Smart Car of Charleston SC

[rawlus®]

just got an email from my smart center - announcing my vehicle is on it's way

July 29, 2008

Dear Rawlus:

Congratulations! smart USA has just notified me that you are my future customer and that the car you had reserved with them is going in to production.

Rawlus, up until now you have been a reservation holder. smart is making a car for you exactly the way you specified for only $99! That's unheard of anywhere! The next step is to make this your car.

You can make this car yours by simply visiting us here at smart Center Boston within thirty days. There are few important things that will happen on your first visit:

-You will meet me and a secondary contact just in case I am not available.
-You will get an estimate of the delivery date of the car.
-You will contract to purchase the car with a $1000.00 partial payment.
-You and I will go over personalization options and accessories.
-You and I will discuss the mechanics of the delivery process.

I want to make sure this is a great experience for you and setting up an appointment for our first meeting is important. I will be sending this letter to you via email, regular mail, and I will also call you to make contact.

You can reach me via email or at 617-591-2600. I look forward to meeting you soon!


Sincerely,



salesman
Sales & Leasing Consultant

funny thing is, i met this guy in late june when i picked up my smart from him. i've had the car for a month now and they're sending me a pickup letter.

WTF?

[theguywiththelongestname]

smart center Riverside CA was pretty decent at delivering the smart. but, since delivery, I have not heard a word from them. Overall a pretty lukewarm experience from smart Riverside.

However; the people at Walter's Mercedes in Riverside have been outstanding at resolving the 3 service issues I initially had with the smart. Derek, my service representative at Walter's Mercedes took care of all three issues (shifter, sunshade, and secondary air solenoid) promptly. Awesome service from Mercedes: I am absolutely stoked with the outstanding customer service from Derek at Walter's!