Rate your post delivery dealer experience

[giffSCPA]

Originally Posted by OC1Dave

Rahal in Shadyside Pittsburgh, PA - nicest and cleanest dealership facility that I have ever been in. The sales staff was friendly and the transaction was painless and smooth. Too bad they are 150 miles away!

DITTO to comments above re: RAHAL in Pittsburgh. My CABRIO delivered 3/8/2008--Three weeks after I picked it up and drove home (the 150 miles), I had a shifter problem and couldn't drive the car. A flat bed, arranged by them, picked up my car, took it 150 miles to their shop, repaired promptly, and back--all at no expense to me.

' Another "distant owner", -same town, and same dealer as above--very pleased with that kind of service and attention.

[delcabrio]

Smart Center Devon, PA has left me somewhat confused.

The lower passenger side body panel fell off while I was driving one day. I didn't notice until returning home. I'm guessing it came of when I drove through a puddle, although I've since returned to where the puddle was, and don't see the part.

I contacted Smart Center Devon, and got the following reply:

7/28

"We can definately get you a panel and the issue is just when we could have it verses if we can get it."

I figured, okay, they can definitely get the part. Then on August 7:

8/7

"bring the car down anytime before 5pm...thanks it!"

Cool, they must have gotten the part. I sent my son up to Devon (I live in Delaware) to take care of it, and he returned sans part, and explained that they wanted to figure out whether it qualified for warranty repair.

Now, I can't think of too many reasons why they waited a week before even wanting to *look* at the car, since on July 28 they could "definitely" get the part.

8/8

"I was just told to ask you to stop by just to have us analyze the missing part, so we could determine how it may have fell off,ect."

Ummmm.... okay... but that's the last I've heard from them. No word on if/when they intend to replace the part.

If it takes them a week before they can even look at a car with a problem, I shudder to think what would happen if this were a major mechanical malfunction.

My question is whether, while still waiting for this part, there are any other dealers to whom I should consider taking the car if something major goes wrong, or am I married to these uncommunicative ding-dongs for life?