Recall? (43 cars have paint issue)

[msjohnson1974]

What was the Build Date on your recalled vehicles? Sounds like that either one of the robots had a bad day or there was a bad batch of paint. I wouldn't worry about any that haven't been delivered they _should_ hold them back until they are fixed.

Nice of them to proactively call though, Ford had to be forced to recall our Exploder for its rear glass (which they screwed up - but I guess its better to be slightly misaligned than to have it fall off). Also, my neighbor's Tundra wasn't recalled for grossly undersized brakes but they did proactively offer him an "upgrade" to fix the "non" issue.

[EpicSmartHere]

Originally Posted by NCC1701

The affected cars are a smaller sub-set ... cabs with silver tridion. The two confirmed recalls listed above have deliveries from end of June to middle of July.

Thanks NCC - feel better already.

BTW - I worked on Enterprise as P.A. for a season. Not the best Trek but Best job ever.

[SuperGeek]

Originally Posted by EpicSmartHere

Thanks NCC - feel better already.

BTW - I worked on Enterprise as P.A. for a season. Not the best Trek but Best job ever.

*begins bowing, a'la Wayne & Garth*

I'm not worthy.

[MikeDCop]

Originally Posted by EpicSmartHere

Thanks NCC - feel better already.

BTW - I worked on Enterprise as P.A. for a season. Not the best Trek but Best job ever.

You weren't the ensign that didn't make it back to the ship were you?

[SmartCard]

Originally Posted by deaconpark

Just a thought here, but did anyone call their dealer to see if this was on the up and up? I hate to be suspicious of everything, but 74 cars??????? Out of all of the ones being delivered. I know, it could be a batch problem, but it might do well to call and verify. JMO

my thoughts exactly! Check the dealer as I would suspect he would have to handle this "recall"?!

[martek@wcnet.org]

Originally Posted by deaconpark

Just a thought here, but did anyone call their dealer to see if this was on the up and up? I hate to be suspicious of everything, but 74 cars??????? Out of all of the ones being delivered. I know, it could be a batch problem, but it might do well to call and verify. JMO
Russ

I wondered the same thing! Sounds fishy that they would just send a loaner to you and take your car, I never heard of such a thing. I would think they would have you come to your dealer and make arrangements there. Sounds really iffy to me and I, for one, would not give up my car without a lot of official paperwork and a call to the dealer first. Ooohhhh!!!

[CruzinSusan]

A trip to smart Center Portland is and all-day trek for me - I would expect a car to my door.

Sounds like really good customer service to me, and truly, proactive.

I'm pretty sure, and I can be fairly suspicious, that there will be proper identification, jmho.

[Smartfor2guy]

Originally Posted by Lisa and Leslie

. According to the rep, Smart has arranged a rental car with Avis and they are going to pick-up my car and drop-off the rental at the same time. Apparently, this defect may cause the windshield to separate from the cell. Instructions from Germany are still forthcoming, so they anticipate returning the car by the end of September?????. Has anyone else received this news?

So they are going to have your car for 2 months?? What are they gonna do cut in in half and reassemble it.

I would ask what the repair is

[Lisa and Leslie]

In response to some of the comments and recommendations here, I'm calling my dealer this morning to ascertain what they know. The Smart representative who called gave me the choice of dropping the car off at the dealer (30 miles away from my home) or them coming to get the car at my convenience which, I think, is good customer service. I agree with those here who believe that Smart is being proactive about this. According to the representative, even though they haven't yet received instructions from their headquarters in Germany on how this defect should be addressed, they wanted to alert affected customers and remove any possible risk that could accrue on account of this matter. While my wife (it's her daily driver) is not looking forward to being without her first convertible during the last days of the summer, we appreciate that Smart's relationship with us as customers continues beyond the point of sale.

[markitect]

In my opinion the fact that they are recalling is a good sign. Most companies would laugh at a problem in 74 cars and never do anything about it. I had a GM that was recalled, and they waited for 3 fatalities that could be directly contributed to the problem before they bothered to do a recall. Most car companies only do a recall when they are forced by the government or when the law suits are going to cost more. SMART on the other hand is doing a recall on only 74 cars, so the chances of significant liability are small, so it seems they are doing this just to be safe.