I actually got two surveys from smart on the same day, the one about why I canceled the order, and the other was a service survey, as I recently had to do the 45 mile trek to the Bedford Center for two things:
1. The safety systems warning light came on after going over an unexpectedly deep pot hole in the road. The light was correct -- a spring had broken in the seat belt assembly and smart replaced it.
2. The fuel gauge has stopped making any kind of sense at all -- never reaches full, stays on 7/8s full for over 220 miles and so on. They said it was fixed, but the next fill up -- it happened all over again.
So I wrote this up in the survey and also addressed a few of my service concerns -- that I normally have to take a day of school off for visits to the service center since they don't offer loaners. That one really bugs me, as I used to get loaners for my ten year old Ford truck when it went in for repairs at its dealership. With all those smarts currently sitting in the parking lot, you'd think one or two might be designated as loaner smarts.
So yesterday, I sent in the survey, and the very next day got a nice reply from smartusa who said my local service center would be informed about my concerns. Today I got a call from Bedford saying they have a new fix for the fuel gauge problem and would I like to bring the smart in at my convenience. Well it's all convenient for me now, as I'm on summer break (finally -- huzzah!). Going up Friday. Will try talking to them about the loaner situation for future problems. As a teacher, I do not like missing school for things like a blown tire or the check engine light coming on for no reason.
Today
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