After reading throughout this thread, I would like to post the following. Does no one know whom to contact @ the top management level so we can get this resolved? Here's my updated entry. Ron
The Germans conquered most of Europe during WW2. They shot rockets @ England. They build nice cars (Mercedes, BMW's, Porches, etc). And they can't figure out how to build a decent friggin sunshade for a Smart Car? Something is wrong here. I would love for the dealer to get rid of the damn thing on put on a hard roof, which is what I wanted in the 1st place but the Passion model didn't have that as an option. This whole thread borders on the absurd. Can you imagine some poor bast___ that owns one cause he just lost his job and he runs an ad on EBAY. "Mint condition except window shade on roof doesn't work". Bizarre!!!