Wrong color

[smartcenterSeattle]

Originally Posted by jwight

Sounds like another configuration glitch. I'd recommend calling smart usa, explaining your original configuration e-mail details, and telling them you want the car you ordered. It's their responsibility to make that happen IMHO.

I agree with jwight. Call smart and explain. If you have the configuration email with the correct color, they will bend over backwards trying to fix it. We are at 100% configuration to delivery accuracy at this point. We did have a customer that thought the car was not equipped correctly, but once they produced the configuration confirmation, the car matched perfectly.

[brian r]

Originally Posted by SmartAzz

So I'm confused, looks like you tried to change the color:
http://www.smartcarofamerica.com/for...9845#post29845

Is this one that came in for you the original color you configured and the issue is just that you tried to change it but it was too late? Did you ever get confirmation of the changes to the order?

No, that was a different car for my daughter. She changed her mind every 15 minutes for a while. She has since realized that she's very lucky that she won't have to drive a 15 year old Civic.

I do have all of the correct paperwork/comfirmations, and did call smartusa. They said that they will check it out right away, and not to panic (just yet). As I told them, if there is a problem with my car, it was amplified 10x by the poor attitude of the dealer. They are part of a mega-dealer group in my area, and have a very poor reputation in most of their other franchises.

Thanks all for the encouragement.

[jwight]

Brian, can you give us location and dealer details? Thanks!

[Evilution]

Originally Posted by spiwrx

I just got my FourTwo last week.

Let's nip this in the bud, it's a FORTWO.

Brian - I can't believe you are getting all worked up and looking to cancel just because it's the wrong colour, that is the easiest thing to fix.

If they have really got the colour wrong then you could buy replacement panels and sell yours seperately to easily recoop the cost or swap with someone else.

[Alan_Hepburn]

I just want to say "thank you!" to the people who ordered our smart - when they saw it at the dealer their response was "But I'm sure I ordered Blue..." and they refused it - about an hour later the dealer had our deposit as we awaited the adoption paperwork!

[brian r]

Originally Posted by Evilution

Brian - I can't believe you are getting all worked up and looking to cancel just because it's the wrong colour, that is the easiest thing to fix.

If they have really got the colour wrong then you could buy replacement panels and sell yours seperately to easily recoop the cost or swap with someone else.

It wasn't just the paint, it was options missing and others I don't want on the car.

I spoke with the smartcenter manager today. Everything is cool. First, the report they first got had the VINs and specs mixed up somehow. Also, the guy who originally called was "helping out" and was from one of their other franchises. He didn't know jack except that he was making some calls for someone else (who has been apparently spoken too).

My car is on the boat.

[Gortok]

Whew!
That's a relief...Glad you didn't cancel, huh??