Does email count?
I have been in contact with the Germain sales rep (name not mentioned to protect her/him from spam). There is some delay (admin stuff) with them getting online to get the order details. I did share with them my order info, and have had multiple emails today with them on this topic. So stay tuned, they seem to be very responsive and helpful, so no news is probably not a result of their lack of attention, but my guess a lack of new information.
Hang in there....