Just brought home an orphan from the Jacksonville dealer and I couldn't be happier with their group of salespeople. It's been 18 years since we bought a new car and I seem to remeber paying fees out the yahoo so I don't groan about these doc fees and since they are being charged throughout Florida, we would pay them one way or another. Alex Shelver was our salesman, a very professional and sensative young man. He went out of his way to make sure we understood the ins and outs of the smart, apologized for not having some of the options we wanted and made sure our car was ready to go when we finished the paperwork. We look forward to returning in a month or so for the options to be put on. I am thrilled with the Jacksonville dealership and our Salesman, way to go Jacksonville!