News for San Jose, CA

[lowndex]

As of 6/24/08, Steve Sneath no longer works for Smart San Jose! This could have been bad news for Smart San Jose. There is news of encouragement. The new Sales GM is Derek B., who races cars, tweaks engines, likes to go fast, etc.. Most importantly, Derek seems quite customer oriented. In my first conversation with Derek, he wanted to know what my top issues (not necessarily concerns) were with my local dealership - how to improve.

To that end, I asked Derek to focus on the Service Department. Customers need direct access to a Service Advisor; not a sales staff member.

Also, some of the Smart parts costs need to be brought in line with other dealerships. For example, the Smart clock and tachometer. San Jose quotes a charge of $700 + for the two items installed. Sacramento only charges $397.00 + tax (installed).

Summary: Derek seems qualified, motivated and tasked (by Doug Gold, Director of Northwest Operations) to make Smart San Jose a top Smart dealership. Time will tell, but I am optimistic.

[paul c]

Originally Posted by lowndex

As of 6/24/08, Steve Sneath no longer works for Smart San Jose! This is terrible, because Steve was the only sale staff member who knew anything about the Smart performance, after market modifications, ..., anything beyond the standard sale brochure.

I guess mys ervice business will go to San Francisco.

Too bad, I guess, especially since you finally figured out what his last name was.

[radaroriley]

The former store Manager was named Steve Sheath (I have his business card). Sorry to hear he is no longer with Smart San Jose. I wonder why he left? I believe when my husband and I spoke with him he said he sold Jaguars in the past. I guess we all go to San Francisco.

[moonhilda]

well, this doesn't sound very encouraging as i'm expecting to pick up my car next month. :-(

[Derekb]

Not to worry folks. I will be taking over the smart car store in San Jose. I've been crazy about all types of cars my whole life. Been racing and modifying them for years.

I watched the Hayabusa youtube video so many times I got dizzy! I'll be getting settled soon and look forward to meeting members of the community.

Shoot me a PM if I can be of assistance.

All the best!
Derek

[lowndex]

Originally Posted by Derekb

Not to worry folks. I will be taking over the smart car store in San Jose. I've been crazy about all types of cars my whole life. Been racing and modifying them for years.

I watched the Hayabusa youtube video so many times I got dizzy! I'll be getting settled soon and look forward to meeting members of the community.

Shoot me a PM if I can be of assistance.

All the best!
Derek

Steve knew just where to send customers who wanted varying levels of after market products. Everything from wheels to Smartuki engine upgrades. He never tried to sell said products; rather, when asked, was helpful with advice on where to find the 'good stuff'. If you pressed Steve, he would share his personal (not corporate) opinion of which parts added true value.

I just called and left my cell phone. I look forward meeting you.

[Derekb]

Great talking with you this afternoon! Look forward to meeting you tomorrow at the meet. Can't wait to see your vehicle mods.

Derek