I just picked up my smart from the Annapolis dealership this week. Both Angela, my sales rep and Kim, their finance person were great to work with.
Due to the Maryland and Virginia bureaucracies I had to delay picking up my car and had some title/tag issues. Instead of taking the easy way out Kim took the time (and alot of phone calls back and forth) to work out the best solution. She and the rest of the smart team there really helped resolve a frustrating situation.