I got my smart today!. Magen, really was great, and Mark the Finance guy was great too. I think I was in an out in about an hour. All I had to do was sign the paper work, everything else was taken care of before I got there. I ordered 3 extra things, and they have to mail them to me, because I live 3 hours away. They even let me test drive one of the other cars until I got confortable with it, before I drove mine. I really liked that. It's funny how you don't feel as nervous when you drive someone elses car. It gave me the confidence before I drove mine. Magen took the time to show me how everything worked, and showed me how to get to the Fix-a-flat kit. She showed me everything except how to put an address in my GPS. I couldn't work it until I got home. The Secret "PUT THE PARKING BRAKE ON" to add and edit adresses.